LO06
Three Strikes but Helped Out
Three Strikes but Helped Out - Northern NJ franchise My project was to add additional storage using exactly the same materials and finishes as the installation done 1-1\2yrs ago for our apt’s original owner. Those details is were on file with this franchise; the office was contacted and confirmed this before I allowed a consultant to visit. What was installed was sub quality MDF, incorrect hardware, incorrectly drilled holes on door fronts and randomly selected backing. Consultant Rebecca didnt follow the hardware specified and when 1st install took place, incorrect hardware was applied. The interior backing was not installed as specified. When questioned, I was told this detail could be revised based on availability without client approval. Since this was not visible i accepted it but would not expect this kind of disappointing outcome from CC. Oversight and communication are seriously lacking currently at this franchise. The positive, is that the owner worked with me to replace the sub standard material, order and replace the correct hardware and even rushed new door fronts when the revised ones arrived with the wrongly placed holes, although he himself was supposed to inspect the materials before the 2nd install took place to resolve the initial issues. The 2nd install had a great result, one which I am pleased with. Considering the volume this franchise has, I was extremely disappointed in the service and execution considering the price we were willing to pay. CC seems no longer to be the premium custom cabinetry company.