California Coast Credit UnionReviews of calcoastcu.org

They dont know how to talk with customers. Worst customer service ever. They did everything they pulled my credit i got approved for loan and then she called me and saying i need to go to san diego from Northern California because of the membership but before on the call she literally said everything will be over the phone and i asked why , few questions and she is like very rude. Why she didn't tell me before hand why they pulled my credit score she knew i cant go to san diego or anywhere.. if you guys keep doing that you guys will lose your valuable customers and new customers

Working with California Coast Credit Union during my overseas travel is an absolute nightmare. They purport to have well rounded service with statements such as, "Our mission is to simplify the lives of our members" or "Cal Coast has easy and convenient online and mobile banking options that let you bank from anywhere." From someone who is trying to utilize their banking services overseas from Thailand, these statements are simply utterly incorrect. My life has become more complicated. You cannot login to your bank account anywhere unless you spoof your location with a VPN. When I needed to obtain a debit card replacement to withdraw funds, I had to call them at 1AM to 4 AM Thailand time multiple times to communicate with multiple representatives who gave contradicting information about how and when I could receive the card. Some representatives stated that it wasn’t possible to receive the card in Thailand, while two agents I talked to did. When I setup a special arrangement with one agent to receive the card within seven days that aligned with my travel schedule, they redacted the statement five days later, and told me it would take 10-15 business days instead. For most travelers, 10-15 business days is their entire trip. They lack integrity in following through in what they told me, personal empathy in not providing me "convenient" ways to obtain funds to live in another country, and provide robotic bureaucratically approved responses that simulate an attempt to connect with you.