Extremely disappointing I don't even know where to start. The emotional toll and waste of time was way more expensive then the financial investment. LUCKILY I was able to break my contract after 7k in. The total cost of this program is 24k. Caitlin's team IS NOT proficient enough to be commanding this price tag. I have invested in numerous high ticket programs and can only say positive things about all of them accept Scale With Success.
If you are considering this program ask them how many students they have actually successfully helped scale. There would be your answer right there.
Also ask them the experience and expertise level of their coaches who will be coaching you on your digital marketing business. If you want a human design expert and an integrative nutrition coach and a fitness center owner coaching you on your digital marketing business then this might be a right fit....but for me, I expected digital marketing experts at a 24k price tag. They are not.
This program promises a repeatable model and then their coaches instruct you to do things that model advises against. For example, in Caitlins curriculum she tells you to keep your course 2k and under, but then one of the coaches told me to raise my price to 3k or 4k. Then another coach told me that in her 4 1/2 years at scale with success they NEVER scaled one single course above 2k. Obviously this was totally confusing for me and injured my mindset and faith in the course. I tried speaking to them about my concerns and they ignored me.
This program is worth 2k tops. Save your money. They won't answer your emails if you send feedback.
You won't get any eyes on any aspect of your funnel. Even if they put their eyes on it do you really want feedback from a human design expert on your landing page copy? I know that when I invest 24k in a program I expect the best...I'm not looking to pay that kind of money from someone who is basically a peer.
CH
Chris
A promising sales pitch BUT
Definitely a promising sales pitch, great lead magnet(s), the whole shebang. Sounds very intriguing, well presented value-add. So well, I kept trying to get in touch over several weeks. Trouble is I never get a real response. All I get are automated email sequences and more drip-fed sales emails. This is not foreboding well for actually working with this consultant.
VB
Virginia B.
No Service or Responsibility at Caitlin Bacher
I joined this program with a great deal of excitement. The testimonials were so good and promised so much - was I a fool to believe them ? Were they in fact made up ?
This program is expensive: $25,000 AUD for the year.
The step by step program is good. You're paying through the nose for it - but it is good in the main.
The problem is with service, support and what they call their Facebook private community - which is not in fact a community at all. It's a random bunch of people with no interest in or regard for others in the group. Ask a question - 65 people read it and 2 respond - that's not a community.
If you try to get support from the coaches you can email a customer service email, not the coach, and if customer service can't respond they pass it on. The problem with this is that it's some sort of three way system of communicating rather than a two way system and because of this everything is delayed and feels heavy and cumbersome. The aim of this exercise seems to be to minimise the time and effort the coach puts in - why ? - to minimise the coach's salary ? There are other ways to protect the coach from being contacted too often. Also, I was told on the consult sales call that I could email the coach every day if I wanted, that I would get a great deal of support - well that was simply not the truth and not the case. Instead of that kind of support, I couldn't get an email answered by anybody.
If you ask the coaches a question in the Facebook group you will only get a very cursory response and then they close the conversation without warning.
The customer service people DO NOT respond to emails - for weeks. And when you email someone else because you can't get a response they rouse on you for not sticking to the email they've told you - even though you can't get a response with that email.
These people could not care less about their students/customers. The place is very self focused and only interested in doing the least amount of work possible. It's set up to benefit them - they are not interested in you. Of course, they should benefit themselves but they should also benefit the students paying the hefty fee - which they do not.
There is a complete disconnect and dissonance between what is sold on the consult call and what is delivered - it's the old overpromise and underdeliver.
Yes, I ended up being rude to them. Who could blame me ? The problems with customer service, email responses and Facebook coach responses happened from the outset - the first day I was enrolled. So, I have handed over $2,000 AUD and I can't get any type of response and I can't start because they won't respond.
The organisational culture of this place is all about serving themselves not the customer and taking no responsibility for their behaviour and the consequences of their behaviour. It's a very toxic culture for the customer with many workplace performance issues. They have no idea how to resolve a problem. They treat students like naughty kindergarten children with no adult agency.
At the beginning of the course I asked for feedback on things I had already done. They refused to do that and said I must follow their program to get the right results. I went along with that. However, this program is based on the student having an email list and you don't find that out until Phase 2, about two months in. When I questioned them about the necessity of an email list for Phase 2 they told me that in Phase 3 there would be lead generation strategies. When I got hold of Phase 3 (which I bought online for a drastically reduced rate), you guessed it, there were no strategies for lead generation if you didn't have an email list - but they don't tell you this !! If they had told me the whole program is based on an email list I would never have signed up. This amounts to sales subterfuge.
I found it to be an extremely distressing situation that treated me with complete disrespect, disregard and dishonesty - they don't deliver on what they sold you.
Don't waste your money or your stress levels.
