caglasses.comReviews of caglasses.com

The customer service was great and the agents were very knowledgeable.

Great customer service!

Slight problem with the pair I ordered because of a stigmatism . Problem was quickly corrected at no additional charge. My new glasses are wonderful. Thank you

The caglasses.com company has gone far above what you would expect. My first pair of glasses didn't work correctly. So they asked me several questions, took pictures of how the glasses fit, and are making a new pair with a different frame and lenses. This is what you call customer service at its best. Five Stars is not a high enough rating.

1/2/26 Update After posting the below review, CA reached out to me to take “full responsibility for the misunderstanding”. They now have offered to send the 2nd remake pair of glasses. We shall see how this goes… I ordered glasses from CA in August 2025. When I first received my glasses, they were sunglasses and not transition lenses as I requested/ordered. Upon contacting the company, they offered a 2nd pair at 1/2 price. I should have just gotten my money back then but I went ahead and ordered the 2nd pair. When I finally received them, the lenses were so thick and heavy that I couldn’t wear them. I contacted them and while waiting to hear back, I went to Walmart who informed me my no line ‘line’ was in the wrong place and that’s why I was having some vision issues. I ordered a 3rd pair of glasses from Walmart and got them with no issues in 5 days. Still waiting to hear back from CA, I contacted them again to let them know the line was in the wrong place and they offered to remake BOTH pair of glasses. I agreed and waited some more. Upon making 1 pair, they asked if they could send them to make sure they were correct before remaking the 2nd pair. I obliged and after ordering glasses in August, I finally received a pair that I could wear and see out of on 12/20/25!!! YES, it took 4 months to get ONE correct pair!!!! The company then contacted me on 1/1/26 to let me know they will NOT be remaking the other pair of glasses due to when I originally received the 1st pair of sunglasses (which should have been transition lenses) I let them know the VISION was fine - I didn’t realize the line was off as I’ve never worn bifocals before and therefore had no clue where the no line was supposed to be. Upon speaking with Kathy on 1/1/26, the case has been closed, I paid for 2 pair of glasses through CA (3 total when you add the Walmart pair) - I have 3 pair but only 1 of them is useful and wearable and CA could care less about helping make this right. I highly suggest you DO NOT order from them! Please note - I originally ordered in August 2025 & finally received 1 pair of glasses in December 2025. Also - all of these 5 star reviews they have are fake. They request you leave them a 5 star review, screenshot it and send it to them in order to receive free shipping!!! How are you supposed to leave a review BEFORE they ship your order. 1000% a SCAM company!!!

I placed an order with this company for a pair of sunglasses on November 18th. It's now December 30th. This was supposed to a Christmas gift. This company's customer service keeps telling me that the glasses are going through quality testing phase. I've got better results from my local optometrist. Avoid ordering anything from this company.

It was easy to place my order. Glasses were everything that I expected. Good fit and comfortable.

Great customers service. Effective and prompt communication!