Kate
Poor customer service
Purchased three items. Emailed Cafivo to request refund on 1 dress as the cut in the bodice area is too short from the shoulder. Wanted to replace other two items for next size up as even though I checked the size chart the items were smaller than expected. Also the website says items are made in the USA but when the items arrived the packaging said ‘Made in Chine’. Being made in China is not a problem just don’t mislead your customers. Email response from Cafivo was for me to pay extra money for them to process my claim. Never have I heard of a company wanting additional money to process your refund/replace request. Perhaps my Government Consumer Affairs department can explain that to me. Bottom line they are not getting any more money out of me and I would caution people to not rush to buy from this company.