cafeappliances.comReviews of cafeappliances.com

3 years ago we purchased the complete line of GE Cafe kitchen appliances, with the platinum glass finish, for our kitchen renovation. We love how they look in the space, but we have now had issues with 4 of the 5 items we purchased. The microwave periodically powers off for no reason; we have to flip the breaker at the panel to get it to work again. The stove will reboot for updates while in the middle of cooking something in the oven, therefore turning the oven off. 3 weeks ago, the ice maker stopped working altogether (we tried defrosting the whole fridge to ensure it wasn't a frozen line - it's not). Now yesterday the dishwasher completely died mid-cycle, and it won't power back on. They are pretty to look at, but terrible for performance. For a higher-end package, we definitely expected better! These were not worth the money!

While their products look nice, we purchased an accessory, side panels, for almost $900 that stay on for about a week. Cafe does not warranty their accessories. These panels don't adhere to the side of the fridge, they will tell you it's the appliance store problem. The appliance store is not responsible for their accessories not functioning. Theseproblem with Cafe, made by GE, is they selling something on their website they call seamless which is false advertising . The panels start to come off from the top top and bottom of the fridge within a couple of weeks. If you want an all white refrigerator - do not buy this one. It takes a month to get Customer service, first you have to tolerate getting AI generated emails for a month. After that it takes another few weeks to get a representative who talked in circles and after a lengthy lecture said there is Nothing we can do about it. For $ 900 they should stand behind this product. But they don’t.

Cafe’ advertises the ability to customize your kitchen appliances with several different color options on handles and knobs, here is what you need to know. Each appliance comes with a “standard” colored handle and knob, such as stainless steel comes with brushed stainless handles and knobs. If you want Brushed Black (one of the advertised options) handles and knobs you have to order and purchase the custom set. We purchased 4 appliances (refrigerator,range,microwave,dishwasher). The set was stainless so they came with brushed stainless handles, we wanted brushed black and though we could just order it that way, nope, had to purchase the brushed black handle sets for each appliance at a total cost of $1600.00. Now we have 2 sets of handles one of which we will never use. Quite the rip off by Cafe’. Had we not been down the rabbit hole on this kitchen remodel we would have never bought Cafe’. Keep this in mind.

We purchased a top of the line signature model Cafe microwave (2.1cu.ft). Worked very well for 2 years and 1 month. I suspect it is a motherboard issue. Stopped at the dealership in Greenwood SC. where we purchased it. They could not send out a technician for one week and one day. Ok fine. No biggie. We cut a vacation one day short to be home for the scheduled tech visit. Tech never showed up. We called the appliance store and were told that the tech "was there a day earlier and no one was home. He tried to reach you by phone but got voice mail" They said he could not come for another week since WE missed his visit ! Was told it was OUR fault for not being home a day before his scheduled visit. Stay away from the Greenwood SC. Cafe store if you want good service.

I just bought a duel fuel 36 inch range & I regret it. I ruined several meals because it wasn’t properly temperature control checked at the factory. A tech came out & said it was operating 35 degrees too cold & adjusted it. The digital controls are very complex with multiple dials & knobs & steps to operate it. The temperature probe is awkward to use as well. A poorly designed & manufactured range.