CadillacReviews of cadillac.com

Big Star Cadillac Gulf freeway . When You Go There Be Sure You See Your Contract Before You Sign Anything..If They Don't. Show You Everything On The Contract. Simply Walk Away.You Don't Want To Be Surprised By Nothing. And The Commutation After The Sale Is Redicous. No Body in The Sales Team Will Talk To You. or Call You Back Like They Should.

Purchased a brand new XT6; the radiator began leaking at only 40k miles and the dealer quoted me $3500 and said it needed to be replaced as it was entirely plastic. Cadillac refused any goodwill assistance as the vehicle was 8 months past warranty. We had referred several family members and friends to purchase Cadillac vehicles but will certainly never make that mistake again. Also of note: the customer service representatives at Cadillac were some of the most condescending folks I have ever had the displeasure of speaking with.

I am extremely disappointed with my experience at Cadillac of South San Francisco (775 Serramonte Blvd, Colma, CA 94014). On October 15, 2025, I purchased a 2023 Ford Mustang Mach-E from this dealership. The vehicle was sold as-is, and no mechanical issues, prior damage, or concerns were disclosed at the time of sale. Given that it was a 2023 model vehicle being sold at market value, I had no reason to believe there were any major underlying problems. However, on January 31, 2026 — just over three months after purchase — the vehicle suffered a catastrophic mechanical failure. I was informed that the estimated repair cost is approximately $9,000. For a vehicle of this age and value, a major failure of this magnitude so soon after purchase is extremely concerning. After the breakdown, I contacted the dealership and spoke with multiple managers in an effort to resolve the situation in good faith. Rather than showing concern or offering any form of assistance, I was told they would not help because the vehicle was sold as-is. There was no willingness to review the situation, no offer to inspect the vehicle, and no attempt to work toward a reasonable resolution. While I understand what “as-is” means, I believe customers should reasonably expect that a dealership has properly inspected a vehicle and that it is safe and mechanically sound at the time of sale — especially when no issues are disclosed and the vehicle fails shortly afterward. Due to the dealership’s refusal to assist, I have had to escalate the matter formally. This experience has been extremely frustrating and financially stressful. I strongly encourage potential buyers to conduct very thorough due diligence and consider independent inspections

my name is Withman and I m doing these reviews based on my experiences on theses dealer and also the cadillac brand the service department is incompetent they don’t resolve the problems even if a mechanic drives the car with you and notice the problem they call you back days later and say that the car has nothing they are so bad as a dealer that i recommend not to service your car in there or even purchase a car what a nightmare now about the cadillac xt6 is the worst car I ever owned in my life transmission problem electronic problems it will be to many to report in here so disappointed

We've had our cadillac CTS for several years now and they car is amazing. It came with very nice chrome trims, on-star (which is very handy for safety!) and other nice add-ons like Michelin performance tires. Def not reliable like the Japanese makes but way flashier and nicer to be in imho.

My sales representative, Rochelle, is GREAT! ! Thus far, we have leased 3 vehicles from Les Stanford Cadillac, and we have been totally happy with our vehicles and our experiences, and we can't wait until it's time to lease another vehicle. Rochelle, is so awesome that she helped my husband and I to become knowledgeable and comfortable enough to lease an electric vehicle Lyriq. Yeahhhh!!!! Now I'm anxiously awaiting to lease the Optiq!!! Rochelle is just absolutely amazing. She is devoted to her customers. She listens to our needs, wants, goals, and objectives Rochelle's passion for what she does shines through! She's not only selling beautiful luxury vehicles, but she's making dreams come true! Thanks! Rochelle and Les Stanford Cadillac! My husband and I are now lifetime customers of Les Stanford Cadillacs luxury vehicles!!! Sharon & Allan Bryant

Extremely disappointed with Empire Cadillac's service. My Cadillac was delivered with a non-functional OnStar module, and despite multiple promises and months of waiting, they repeatedly delayed and mismanaged my repair order. They provided conflicting information, failed to communicate clearly, and returned my module without notice, unfairly using a canceled oil-change appointment as an excuse. This feels like deliberate negligence intended to push my issue beyond warranty coverage. Very unprofessional and frustrating experience—I strongly advise caution when dealing with their service and sales department.

Ma Cadillac XT4 (12000 km) neuve sous garantie, en panne depuis 1 mois, pas de solution, pas d'aide !!! Lamentable !!!