CabrexaCabrexa: bring life to your weary chair and freshen up your home with our brilliant chair covers.
Cabrexa (cabrexa.com) has 250 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Susan
Placed my order 45665 on 4th September 2021 money taken straight away from my account. Delivery states 3-10 days. Here it is 21st September still no covers!!! Have emailed and messaged 5 times just a generic response. No one replies back, no updates nothing!!! Very bad customer service would not recommend.
Anne W.
Like many of your other reviewers I can’t get this company to reply to my emails. The product arrived 3 weeks after they took my monies. When they did arrive they were poorly made. I wrote immediately asking for a returns note. Still waiting for a reply.
Leah H.
I ordered a chair cover on 19th August 2021 (invoice ID c21944277762182.1). I had no confirmation of order, no delivery date, no dispatch information. I emailed twice and no response. The item then arrived on 14th September and it is not what I had ordered. I ordered a grey velvet tub chair cover. A burgundy spotty polyester chair cover has arrived, which is useless to me. I have returned the item to the UK return address that was displayed on the item's packaging. I have raised a PayPal dispute which has been rejected because they requested the item be returned to MORROCCO before I get a refund. Avoid this company!
Sophie
I purchased a sofa cover and an armchair cover. Although the product quality is fine they did not fit my furniture well, and so I opted to return them. I picked Cabrexa soley because their website states they offer 30 day free returns. I emailed them and called them within the return period and no response. Have emailed again, no response. I would be grateful if someone from Cabrexa would get back to me to deal with my request. Not such a hassle-free return after all!
Response from CabrexaSep 8, 2021
Dear Sophie, Thank you for reaching out to cabrexa. We are writing to you to extend our sincere apologies regarding being late in replying to your emails undeliberately We understand our customers requests and keep it in perception. Satisfying our customers is always our first interest. We wanted to inform you that your placed order will be refunded based on your request. We appreciate your forbearance . Kind regards, Cabrexa customer service .
erika
I placed my order on the 2nd August,it was shipped from China on the 15th August,arrived into our state on the 19th August sadly i still have not received,have sent emails and have tried online chat,but to no avail,i get automated messages saying they will look into it,there has been no more tracking updates since the 19th August,if it is a legit company then they need to look into their logistic company as they will get a bad name because of them
Gaynor
I ordered a set of covers on 18.8.21 (Invoice ID c21931531174022.1) and still have not received them or any notification informing me there is a delay. I have sent an email for an update but as yet have not had a response. I have received an email informing me of additional items I could purchase, which I was thinking about, but until I receive my original order this will definately not be getting made.
Selina C.
Im still waiting for my covers ... tried calling no one picks up tried emailing no response and tried texting still no response Please advise me of my delivery date as still saying dispatch order number 44774 ordered Aug 22... I see others ordered round the same time having the same problem
Linda
Placed my order on 22/08/21 - Order #44772 and no delivery date was given or an option to order by Express. Sent chasing email on 26/08/21 asking for an ETA and never received a reply.
