CabrexaReviews of cabrexa.com

DO NOT USE THIS COMPANY. Wish it could be zero. These covers came late and then fitted very poorly on our recliner sofas. The free and easy returns policy then becomes the ignore all e mails and phone messages policy. We managed to get less than half of the money back. Not impressed at all .

AVOID AVOID AVOID. I would rate zero if it allowed. Shocking communication, shocking service. Wrong item arrived a month after ordered. A further month of trying to make contact to resolve. They are not intetested. Avoid as its not worth the stress.

Wish I read BBB reviews prior to ordering. I placed order Oct 12. Have emailed a couple of times asking where chair covers are. Automated messages with updated tracking info all say USPS is waiting for product. I just checked company tracking which lists 11 steps for processing and sending chair covers. The latest says package arrived at destination Nov. 12??? Obviously it did not.

Made an order few months ago, never received it and still waiting to be refunded. Not reliable company at all. Don’t order with them!

AVOID LIKE THE PLAGUE!!! Customer service initially good at asking what my issue was, but when wanting to return them (not right for the room), the ignore you continually. I have left countless voice messages on their phone number, written numerous emails, contacted them on bothe Facebook and Instagram but am being ignored. DO NOT USE THIS COMPANY.

Cabrexa #45054 Total £154.59 Ms Dennis On 26/08/21 I purchased 2 Chair covers and 5 Sofa covers for new furniture.Cabrexa site says 3-10 days for delivery.19 days after purchase the Sofa covers had still not arrived.I called and emailed Cabrexa urgently needing a delivery date.I received no delivery information.21 days on with still no Sofa covers I HAD TO URGENTLY BUY COVERS ELSEWHERE.The Cabrexa covers arrived 23 days after purchase and ....it was the wrong order.Cabrexa stated the order was correct.I had to email screenshots of the Cabrexa confirmation order to show their mistake.Since it arrived I have been emailing Cabrexa for return and full refund of 4 Sofa covers (1 was opened in error so unfortunately I have to keep it.) I have emailed Cabrexa all information.Some information more than once at their request.I have followed all instructions on Cabrexa website for a return/refund form.Cabrexa site states “ Free and easy returns.Hassle free returns policy.Order with peace of mind” On 06/10/21 I had no choice but to send a 1st Recorded Delivery letter.On 28/10/21 l sent the 2nd Recorded Delivery letter ( letter before Court Claim.) To date I have still not received information on how to return 4 unopened Cabrexa Sofa covers for full refund.

Would not recommend, took ages to arrive, then it was wrong size then took me e-mail after e-mail, photo`s I did eventually get my money back. Customer service very poor,

Ordered 6 chair Covers under there old name of Easyfitslipcover! Terrible fit so i contacted them to return and refund which has never been actioned. Contacted thedm again when i received an email stating we are now called Cabrexa and "Have changed for the better" once again after initial contact stating they would sort it they have completely blanked me! DO NOT USE if you think you might need customer support as there isnt any