EDITED- 10/11
Andy from Cabins USA just called to speak with me about our experience. I understand that he is doing everything that he can to rectify the issues. He's offered to refund almost 2 days of our stay and us sending a coupon. I appreciate the fact that he is legitimately trying. He was very respectful and kind in our conversation. While I wouldn't recommend this particular cabin, Cabins USA is doing all that they can to help the customer.
Cabins USA isn't what they used to be. I've rented from them for years and was always satisfied until now. Their reservation specialist don't care, their cabin owners don't care, and neither does management. The only ones who is sympathetic to bad situations are their maintenance people.
Bear Cove Escape was a HORRIBLE EXPERIENCE! I paid over $1400 for a cabin who's hot tub was disgusting and hardly had water in it, the separate game room had dust an inch thick- a TV you couldn't use- a busted speaker- a pool table that needs refelted- an arcade game with a sloppy and junk joystick- and a dart board without good darts. The inside of the cabin was even worse! There were 2 china cabinets with an inch of dust on each shelf- locked in with chicken wire so they cant be dusted (had to call my doctor to have allergy medicine called into a pharmacy in TN)- the sofa downstairs is pleather and peeling- the bath tub faucet downstairs was stripped out therefore the water wouldn't turn off unless we tightened it each time- the beds aren't attached to the bed frames (rather a cheap frame under the bed which was very flimsy)- the dishes were all broken and chipped- there was no wifi or cell phone signal and just a corded phone- the drive way was washed out with huge holes and places the water washed out- there are no bear proof trash containers so animals tore up trash- the steps are very narrow and my children fell and hurt themselves- the light post us laying on the ground next to the outside steps.
This is not a cabin worth renting! Management decided that knocking $60 off my bill was the answer when my allergy medicine cost more than that- not to mention the damage done to the suspension of the vehicles.
I will NEVER rent from Cabins USA ever again!
JC
Judy C.
Cabin USA Rentals/Amazing Views to…
UPDATE: Cabins USA reached out to us and was willing to compensate us for our stay! We hope to be renting again from them soon!
Cabin USA Rentals/Amazing Views to Remember Cabin
The views from this cabin are beautiful but the cabin is a DISGUISTING place to stay and a huge WASTE of your money. We arrived on Saturday, January 8, 2022 and checked out on Wednesday, January 12, 2022.
We rented this cabin for us, our three adult children and grandchildren. A big part of renting was the ambience that was given in the description of this cabin. The views were said to be amazing, each room had a fireplace, with a fireplace in the living room, Jacuzzis in each bathroom and a hot tub located on the deck.
Upon our arrival we could only get 2 out of the 6 fireplaces to function. The hot tub had stagnant water with no chemicals, a film around the water line and would not reach a water temperature above 100 degrees. The refrigerator had not been cleaned, the oven had old food in the bottom and we had to run the oven cleaner before we could use it. There were bulbs burnt out in the bathrooms. I called the number provided late Saturday afternoon and was told they would send maintenance personnel out to take a look at these issues. I gave them the benefit of the doubt and did not expect them to respond on this day, it was already late being check in was at 4:00p.m.
Sunday came a went with still no response! As we began to settle in, we realized how disgusting and unhealthy this cabin was! None of the beds had mattress or pillow protectors. The pillows & mattresses were stained yellow from others body fluids. There was mold on all the shower curtains, in the washer, on the kitchen faucet and on the floor in front of the washer. The ceiling fans & bathroom vent were covered in dust, the stairs leading down to the game room had a sticky film on them. The main floor bathroom toilet leaked from behind and up the wall. There was candle wax that had dripped all down the shelving, sticky yellow stuff on the jacuzzi tub and this tub did not work. The tub in the downstairs bedroom spit out black sludge. We thought it was from not being used and ran it two more times in attempt to clean it to no avail. Off the game room where the washer is located was an exposed electrical box, a dirty plunger on the floor, mold on the floor, in the washer and used soap bar on top of some boxes. We received a text on Monday to leave the kitchen faucet dripping and the cabinets doors open due to a possible freeze. In doing so when we woke up in the morning, we found a nice large rat eating our food on the countertop! He apparently lives under the dishwasher, where there was nice hole! There is no way you could convince me that this place had even been cleaned or inspected! The headboard in the downstairs bedroom was not attached and had fallen on my son & his wife when they went to bed. They found under the bed where it had been secured by pushing bricks against it. The main floor deck railing was so unsecure we could not allow the kids on the deck without an adult. There was a propane Bar-B-Que grill on the deck, but the burner was so clogged that it could not be use. However, someone had placed a charcoal grill on the deck, but we felt it was not safe to use with all the wild fires!
I once again called the office on Monday. The lady on the phone said she had seen where I made the first call and a request for maintenance to respond was in the notes. She told me she would send it through again and notify the supervisors of the problem. She reassured me that someone would call me back within the hour! We went on with our planned events and no one ever showed up, nor called!
Upon checking out on Wednesday, I was very upset with the fact the cabin was so disgusting and the customer service was even worse, I called Cabin USA again to express my displeasure! I spoke with Shannon, who without hesitation offered to refund a portion of our cleaning fee. She offered a refund of $175.00; our cleaning fee was actually $209.00. I told her that was unacceptable and I had photos of how disgusting this cabin was, if she would like to see them. She requested that I forward the photos via email, so she and her management team could review them. We did not hear from Cabins USA until Thursday. The supervisor called and stated she was only willing to refund $250.00 dollars, we paid $2,056.12 for this stay and I felt that offer was a slap in the face for the unsanitary disgusting cabin rental we paid for. She did not budge and could care less that I told her I would just submit a review with my displeasure! I did not even want to address the fact that there was no COVID protocols in place. THIS PLACE IS A DISGUSTING HEALTH HAZARD!
