Cabins USAReviews of cabinsusa.com

No STARZ!!!!Since I checked in nothing but bad things cabin USA will not fix roach infested kitchen two rooms up stairs not getting heat. 3 tvs not working and pool room door froze open so cold air coming through. Keep getting told maintenance is coming since day 1 and nothing. Customer service is rude and no help kept a getting hung up on when asking for reimbursement or compensation!! Game room games didn’t even work paid 3800 for my family and kids to not enjoy everything we paid for!! DO NOT BOOK WITH CABIN USA VERY UNPROFESSIONAL AND NO HELP!!!! I’m currently looking into seeking legal action!!

Review for Quiet Oak cabin with Cabins USA. We informed management at 8:05 PM that the cabin was infested with roaches and they expressed that they would send pest control out. More and more roaches began to run around the cabin and management proceeded to move us into the breathtaker cabin at 12:05 AM. We were offered no consolation other than a cabin that did not appropriately accommodate everyone for the duration of the stay. The cabin did not have enough bed space for the amount of people that I informed cabins USA would be in attendance on the trip with me. We were offered couches to sleep on. Some of my guests were sleeping in chairs and on the floor on the first night. This is completely unacceptable. We were given a full refund but received nothing for our inconvenience after we refused to accept the subpar accommodations being offered by Cabins USA. We had to cancel the excursions because of this event, and we had hundreds of dollars of food that went bad due to the dislodging. we were offered no compensation for any of this. I have been a customer with this company for at least seven years and my friends and family have been utilizing this company for at least 16 years. I have never been treated so poorly in all of my travels to 13 different countries. I will never book with Cabins USA again and it is my sole intent to ensure that no one that I know books with this company again. I will inform every single member of my travel group of 2,500 that this is not the place where you are treated with equality and fairness. I was not offered any other form of compensation for any of this inconvenience. Other organizations such as hotels, flight companies, or AirBnB would have never allow this treatment to stand. I plan to have this review on every social media outlet by the end of the day. all 16 women that endured this atrocity will have this posted on every social media outlet by the end of the day. All 2,500 women in this travel group will have this posted on every social media outlet before the end of the day. Videos and photos of roaches that were in this infested cabin, will be posted on all social media outlets by the in of the day. through all of my groups and social media I have access to 100,000 social media account and it is my sole intent to have this message spread throughout the entire United States and hopefully further than that. It is my sole purpose in life for the next 2-3 months to make sure that everyone in the world knows what this company did to my guests and I. I want the doors to this organization shut, and I'm going to do everything in my power to make sure this happens.

Unfortunately their no refund policy and being unable to accommodate our pet we need to bring has lost me my $700 deposit. We are not allowed to rebook the stay either since we had to move it once before due to the loss of a family member. Lesson learned on my part. I’ve found a far better rental company that can accommodate all my needs, including my pet and they have far nicer cabin rentals. We visit the Smokies 1-2 times per year and American Patriot Getaways will always get my business from this point on.

Horrible experience! Air conditioning didn’t work in 4 of the 8 bedrooms. Power continuously went out. Futons were soiled and smelly I paid over 6,000 for the weekend stay and was offered 250 for my trouble! My mom had to be moved to a clinic because of the extreme heat! The WORST travel experience of my life

If I could give them no stars I would. For $1300.00. Angel’s Attic cabin. Dishwasher did not work. Clothes washer did not work. Hot tub had NO chlorine and smelled horribly of mold. Couldn’t use. Bedroom Jacuzzi had slimy mold coming out the jets. Couldn’t use. Toilet seat broken. Top of range was greasy and dirty. Light bulbs out in living room. Pull out bed in living room needs replaced. Very bad. Outlets on walls in dining room area bad. Plugs wouldn’t say in. Called office numerous times and delivered written list of problems To the main office. No one came, no one called.

We stayed at Bear Tracks. I would give 0 stars if possible. Cabin was filthy. Some areas looked as if they hadn't been cleaned for months. The pictures on the website did not accurately represent the cabins current state. My sister had stayed with this company the week before and had issues and called the office to complain and nothing was ever done, so we didn't bother calling. We will just make sure we never rent from them again and we will spread the word to our friends and family. Whoever "cleaned" this cabin left a tip envelope for us. Are you kidding me???? I would be ashamed.

We just recently returned from a trip to Gatlinburg and we rented “barefoot dreams” cabin in pigeon forge. Upon arrival, the power was out. I called the office and after being on hold for about 10 minutes it came on. We went upstairs to start unpacking and the very first thing I saw on the floor in the bathroom was a very large roach. Went back downstairs and turned the water on in the kitchen and it had the worse sulfur smell I’ve ever smelt. It was horrible. Went to bed that night only to discover the ceiling fan in the upstairs bedroom didn’t work. Next day had to go pay $60 for a fan to put in the bedroom so we could sleep. We had to go buy bottled water to brush our teeth with because the water was so horrible, Everyone in the cabin dreaded shower time because the smell was so bad. Matter of fact we all took the least amount of showers possible. One of the guest went to take a shower and the entire shower door fell off, not to mention one of our guests found a spider in their bed the next morning. This is the second year in a row that we stayed with cabins USA and neither experience was pleasant. You would think if you spend over $400 a night on a place to stay it would be well maintained and kept up with but no both times we have stayed in one of their cabins it was not a good experience. I don’t expect a cabin to be a palace but I do expect when I go on vacation and am paying that much per Night for 5 nights that it be a nice comfortable place to stay.

We checked into our cabin last night and it was absolutely disgusting. There were no clean towels, the trash was piled up in the trash cans and to top it off used condom wrappers in the floor. We paid a $99 cleaning fee and our cabin obviously wasn't cleaned before our stay. This was the most disgusting cabin that we've ever seen. It also desperately needs repairs and updates. The jacuzzi tub upstairs was leaking and the roof was leaking as well. We think it's ridiculous that we paid over $400 for one night to sleep in someone else's filth.