Helen S.
Beware of upselling tactics and deceptive promises
We signed up our daughter for SAT prep and C2 described their philosophy as customized expert instruction. A few days after we signed up, the center director called to tell us she was able to get an outstanding offer for us to double our hours at a savings but the offer was only good that day. She said we could use the hours for our son who was in 8th grade at the time. We took the offer. The C2 platform was not customized in any way. Each time my daughter took a practice exam, they would review the areas where she needed more work. However, she would just continue on with the next lesson in the workbook and there was no deviation from the book plan. When my son began SAT prep, the exact same thing happened. When he took his practice exams, his scores were emailed to us, but then nobody ever reviewed the exam with him to show him his mistakes. We had to complain regularly and their response would always be, "they should have done that". We lost complete faith in them and felt we should be able to get our money back for the remaining hours because the C2 prep provided no real benefit to us. We were then told the contract expires after 3 years which somehow was not mentioned and only in the fine print of the contract. My son would have only been starting 11th grade at the time the contract expired, the exact time he needed C2 prep. So that important fact was deliberately not mentioned when we signed the contract despite knowing it would not be useful for our son. Our center closed (I assume for poor management) and the new center who covered for a few months before the closure said they would honor our remaining hours. However, that center was no different with suboptimal tutors and management. During our time at C2 we had to deal with 5 different Center Directors. That should tell you something about their management problems. Each new director would tell us they have no responsibility for anything that happened with the previous director. They will not provide any corporate contact information to lodge complaints, but also will not take responsibility to address complaints. I would not recommend C2 to any parent based on our experience. There appears to be many similar complaints on this site as well as the BBB so their model of upselling appears consistent.




