TX M.
c2 stands for "corrupt company"
c2 deserves ZERO stars. Center Directors (sheisty salesmen disguised as college experts) sell exorbitant priced contracts under the pretense c2 cares about children. But once buried-in-the-fine-print hours expire, children no longer have access to these hours. The deceptive part is the Center Director verbally promised, and repeatedly assured us, that c2 hours DON'T EXPIRE. Furthermore, she convinced us to buy a very large package of hours for our young children to share so we could lock in the rate. If c2 truly put students first, students should have access to the instructional hours their parents paid for, upfront and in full. I actually have a recording of our Center Director admitting that she knows she promised us our c2 hours would not expire. She goes on to state it was a well known company wide policy to NOT enforce expiration dates. BUT out of the blue, Corporate had a change of heart. No grandfather clause for families who enrolled under their original policy. Well played MONEY GRAB, Corporate. Well played! Furthermore, a c2 hour is a misnomer and another way c2 deceives us. The student to teacher ratio is 3:1 and the teacher has a personal prep time prior to the session which is also deducted from YOUR child's c2 hour. So each "c2 hour" equates to LESS THAN 20 minutes of 1:1 interaction with the teacher. Let that sink in. Let's examine another example of deception. c2 tests are NOT official College Board or ACT tests as c2 would like you to believe. Center Directors demand students come into their centers to take tests in order to simulate "real testing conditions" but then proceed to administer bogus exams designed by c2. Their free practice tests entice new families to come into the center so they can get bamboozled into buying expensive packages since "proprietary c2 tests" ensure scores will likely fall short of parental hopes or expectations. Read the c2 complaints filed with the Better Business Bureau (Grade F, Unaccredited) and ONLY the 1star reviews here on Trustpilot, Yelp, Google, and Reddit. Most 5 star reviews are paid advertisements which Center Directors solicited and compensated with bonus hours. This explains why positive reviewers clearly identify their real names or their child's name, or mention exactly which specific center they're raving about. 5 star reviewers want to make sure those bonus hours are deposited into the correct account. Finally, through c2's REFERRAL program c2 families recruit their own friends/family to buy exorbitant priced packages, write 5 star reviews in exchange for bonus hours, and through RETENTION (getting pressured into extending their own contracts), well-intentioned c2 families are unwitting pawns in c2's Master formula. Be wary of Center Director's calls and DocuSign contract updates. "I promise," "special promotion," or "mandatory" are huge red flags🚩🚩🚩. Record every conversation with the Center Director, read the fine print, and think long and hard about signing anything. Better yet, protect your family's sanity and bank account by seeking OTHER more ethical, and actually accredited, tutoring options. We wish we had never stepped foot in a c2 center. Warn your family and friends. AVOID c2. It's easy to remember: corrupt company. UPDATE: I contacted c2 according to their response below. As I fully expected, this corrupt company is sticking to their expiration date buried in the contract rather than what they trained their unprincipled Center Director minions to say to seal the deal. Their pitiful response to addressing and rectifying their Bait and Switch scheme confirms c2 doesn't care about their students. One would think that a so-called test prep company would know what the words "ample" and "fair" actually mean. As long as a customer complaint doesn't hint at refunding tuition money, they'll address a minor bungle. Otherwise, they're 💯 about profit.
Response from C2 EducationOct 31, 2024
Thank you for sharing your experience with C2 Education. We understand your frustration regarding the expiration of your purchased hours. Our policies are designed to provide fair and consistent service to all students. We strive to work closely with families like yours to notify you in advance of any expiring hours, allowing ample time to create a plan and ensure that those hours are put to good use. We’d like to learn more about what happened and work towards a solution. Please email us at [email protected] so we can assist you further.




