By WinonaReviews of bywinona.com

Response from By WinonaJul 30, 2026

Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you've experienced with your deliveries and that your treatment has not met your expectations. We understand how frustrating it can be when a package is marked as delivered but is not received. Our standard shipping method is USPS Ground Advantage, which allows us to provide free shipping to our patients. We also offer upgraded shipping options, including USPS Priority Mail and FedEx services, for an additional fee. We appreciate that you've already been in contact with our Patient Care team and that they were able to discuss available options with you. We're also sorry to hear that you haven't experienced the improvement you were hoping for with your treatment. Every patient's experience is unique, and finding the right treatment approach may require adjustments along the way. We encourage you to continue working with your Winona doctor and our Patient Care team so we can better understand your concerns and provide support throughout your journey. Thank you for sharing your experience and giving us the opportunity to assist you.

Response from By WinonaJul 26, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. Every individual's response to HRT can vary, and while many patients see improvements, others may require adjustments to their treatment plan or a different approach. We understand that you ultimately chose to seek care elsewhere, and we genuinely hope you found the support and treatment that worked best for you. We appreciate your feedback, as it helps us continue to improve the care and guidance we provide to our patients. We wish you the very best with your health going forward.

Response from By WinonaJul 23, 2026

Thank you for sharing your feedback with us. We sincerely apologize that your recent experience did not meet your expectations, and we appreciate you bringing these matters to our attention. Miscommunications can happen often on online platforms, but we fully understand the importance of having your doctor address your concerns appropriately and thoroughly. We want to ensure you feel supported and informed at every step of your care. I will be emailing you directly to resolve this situation with you.

Response from By WinonaJul 23, 2026

Thank you for reaching out. We sincerely apologize for the confusion regarding your billing. I have personally reviewed your account history and transaction logs to investigate what occurred, and I have sent you a direct email to help resolve this.

Response from By WinonaJul 22, 2026

We're sorry to hear that about your experience and understand your frustration. We’d like to clarify that your order had already been processed and shipped before you requested to cancel. As our products are customized prescription medications, we are unable to accept returns or offer refunds once the medication has been shipped from our pharmacy. This policy is in line with standard procedures for brick and mortar pharmacies. If you need further assistance or clarification, you can contact us by email at [email protected]. We will be happy to assist you!

Response from By WinonaJul 21, 2026

Thank you for reaching out and sharing your experience with us. We are deeply sorry to hear about the health challenges, heavy bleeding, and distress you have experienced. We take patient safety, transparency, and concerns regarding our prescriptions with the utmost seriousness. Regarding your report concerning the cream progesterone absorption. There is ample data that when done correctly, progesterone in cream form can safely protect the uterine lining. The important thing is that the progesterone is micronized for better absorption in the body. With micronized hormones, there is optimal absorption with smaller doses required. Winona’s pharmacies ensure the highest safety, quality, and efficacy of all of our compounded treatments. In order to offer personalized prescriptions, Winona owns and operates two 503A compounding pharmacies. Since these pharmacies aren’t regulated by the FDA, Winona’s treatments are not FDA approved. However, all 503A compounding pharmacies, including Winona’s, are required to produce prescriptions with FDA-approved ingredients. By owning 503A compounding pharmacies, Winona has the ability to create personalized formulas tailored to each patient’s unique needs and symptoms. We are committed to addressing your questions regarding our prescribing rationale, our informed consent disclosures, and our safety protocols for custom compounded formulations. To ensure we review your account accurately and discuss your medical history in a secure, confidential environment, please directly reach out directly to our dedicated team for further assistance. You can directly email us to [email protected] We want to fully understand the details of your situation, provide you with your complete history and further assist you. We understand that it's important for you to have trust and confidence in the doctors who are responsible for your care and the treatment we prescribe. We want to assure you that our doctors are not only highly qualified, but also caring and dedicated to helping you feel better. Our primary mission has always been to close the gap for women who feel dismissed by traditional healthcare systems. We assure you that if you reach out, we will be happy to address your concerns appropriately.

Response from By WinonaJul 21, 2026

We appreciate you sharing your concerns regarding our platform, Jennifer, but we assure you we are not a scam. All of our doctors are board-certified practitioners and specialize in the care of women going through the menopause transition. Our pharmacies are also 503A licensed entities that are regulated at state level and must adhere to stare boards of pharmacy guidelines. They must also adhere to the United States Pharmacopeia (USP) 795 and 800 regulations. DHEA is a powerful supplement that can work extremely well for menopause symptoms. It is a hormone precursor that converts to testosterone, as well as estrogen in the body. Taken daily, oral DHEA promotes healthy testosterone levels and relieves symptoms associated with falling levels. While it can be obtained over the counter, patient safety is the number one priority at Winona. Most women do not realize that DHEA can also affect estrogen levels. Your Winona doctor takes the extra estrogen provided by the DHEA into consideration when prescribing a treatment plan. Some women also opt to only take the DHEA and get the benefit of the extra estrogen. Over the counter DHEA also varies wildly in strength and purity. By offering it only as a prescription medication on our platform from our vetted manufacturers, our doctors are able to make sure it's being used in doses that are effective and safe. We are not able to locate an account under your name without an associated email address, but if you have any questions at all about your treatment plan, your Winona doctor is happy to provide further explanation and reassurance: https://app.bywinona.com/message We are here to support you!

Response from By WinonaJul 19, 2026

Thank you for sharing your feedback. We’re sorry to hear that you have not experienced the symptom relief you were hoping for. We understand how disappointing and frustrating that can feel, especially after investing both time and money into your care. While many women experience improvement within the first few months, treatment responses can vary, and some patients may require adjustments to their treatment plan or may not respond as expected. We take your concerns seriously. A member of our Patient Care Team will be reaching out to discuss your experience, answer any questions, and review potential next steps with you. We appreciate the opportunity to address your concerns and support you in finding the best path forward.