KK
No monthly membership fees, fast service
No monthly membership fees. Patient care team is quick to respond. The doctors communicate well, listen to your needs and respond quickly. Prescriptions go out fast. My biggest issue is that they won't sign forms from other companies. Winona provides FSA receipts and letters of medical necessity, but my FSA wants their own form. Winona won't sign that, so none of my treatments are FSA eligible. I don't know that I can afford to continue because of that. Other than that, my overall experience has been positive.
Response from By WinonaSep 18, 2025
We appreciate your positive feedback regarding the Patient Care team's quick responses and doctor communication. We understand your frustration about the FSA forms and its impact on your ability to continue treatments. However, we are a small company and often find that the demands of insurance/HSA/FSA companies are more than we can accommodate at this time. Since we are an online platform, we have certain policies in place to provide as much information as possible to our patients, in order to keep access to their medications open, while also allowing our doctors to remain as speedy and efficient in their care as possible. Unfortunately, not all insurance/HSA/FSA companies are willing to accept the same documentation. We hope that if you do decide to stay, you can find a way to get your FSA to accept the documentation provided, as many of our patients use this as an option for successful treatment coverage. However, we do understand the need to stay within budget for your medications and expenses! Please don't hesitate to reach out to us at [email protected] for assistance.