L. H.
Great service! Irritating website experience…
The only thing I don’t like so far is the website! The non-patient site has all the details about products, but once you log in to the client portal, those pages are gone from the site/navigation/you’re at a different site. I like to go back and read more sometimes after clicking, and find I can’t (or have to open a new browser to read both pieces of information, sales pitch and product use). But customer service is great, and I’m loving the service and products so far.
Response from By WinonaDec 29, 2025
Thank you so much for taking the time to share this thoughtful feedback. We’re really glad to hear you’re loving the service and products and that our patient care team has been helpful. We also appreciate you calling out the website experience. You’re absolutely right that the public site and the patient portal serve different purposes, and we understand how it can be frustrating not being able to easily reference educational content once you’re logged in. That feedback is valuable and something our team continues to work on improving so information is easier to access when you want to revisit it. We’re grateful you’re with us and truly appreciate both the kind words and the constructive insight. Please don’t hesitate to reach out if there’s ever anything we can help with along the way.




