By WinonaReviews of bywinona.com

Response from By WinonaSep 30, 2024

Thank you for sharing your journey with us. We understand how frustrating it can be when you're not seeing the results you hoped for, especially after 10 weeks. Many women do start to feel significant improvements around the 90-day mark, and we truly hope that you’ll experience those positive changes soon as well. We’re sorry to hear that you’ve felt unsupported in your communication with your doctor. That’s not the experience we want for you, and we want to assure you that your concerns matter deeply to us. Your health and well-being are our priority, and we’re committed to making sure you feel heard, understood, and fully supported throughout this process. We’d like to make this right by ensuring that your concerns are properly addressed. A member of our patient services team will be reaching out to you. We're committed to helping you get the support and results you deserve. Thank you for your patience, and we’re here to assist you every step of the way.

Response from By WinonaSep 12, 2024

We apologize for any confusion regarding the Follow Up process, KB. The doctors do recommend allowing around 10-12 weeks to see how your body will adjust to the medications before any adjustments are made. Those first few months are not always a true reflection of how effective your treatment plan will be. We do strive to provide personalized HRT to match your symptoms and needs, and acknowledge that the initial three month period can be challenging for some individuals. We appreciate your feedback and will use it to improve our communication regarding medication adjustments and the timeline involved. A Patient Care Representative has emailed you for further support, and we are glad to hear that you are now doing better with your adjusted medication!

Response from By WinonaSep 12, 2024

We are so sorry to see that you are not feeling a connection with your Winona doctor, TMW. We understand that an online platform can sometimes feel a little cold, but our doctors truly do care for their patients! We strive to provide comprehensive care, not just for your physical well-being, but your emotional well-being as well. Your happiness with your treatment plan and your Winona doctor is always a priority. A member of our Patient Care Services team has emailed you for further support.

Response from By WinonaSep 10, 2024

We appreciate you taking the time to share your feedback, Joanna, and we are sorry to see that you don't feel any changes just yet. Each woman will have a different experience with HRT, and it can sometimes take around 3 months to start to see positive changes. We see that you just completed your Follow Up with your Winona doctor, so we are hopeful that some adjustments can be made to your treatment plan. We are happy to see that you find our HRT easy to use, and our goal remains to help you feel better than ever with it! We are here to always support you and help you reach your goals!

Response from By WinonaSep 9, 2024

We are so sorry to hear that you are experiencing acne, customer! Some women do experience some temporary acne as their body adjusts to having hormones again. As you progress further in your treatment plan, it usually resolves itself over time. We know it is frustrating though! We encourage you to continue working with your Winona doctor to find the best solution for your individual needs. We are here to support you with whatever you need!

Response from By WinonaSep 4, 2024

We apologize for any confusion surrounding communication with your Winona doctor, Jercienne. Our doctors do not speak on the phone or utilize video calls due to privacy concerns. All chat is conducted in your secure patient portal here: https://app.bywinona.com/message We understand that receiving health care from an online platform may be a little different or unsettling at first, but your Winona doctor is more than happy to assist you at any time! Even though we are an online platform, we always strive to provide personalized care and HRT customized to your unique symptoms. We invite you to learn more about our doctors by visiting their video bios where you can get to know them and understand their qualifications and experience: https://www.youtube.com/playlist?list=PLMWsOsksZ6-EfKz8RqJxSNSUh1a138j3E If you have any further questions or concerns, please don't hesitate to reach out to us.

Response from By WinonaAug 28, 2024

We appreciate your feedback, Sara, and understand your perspective. It's important to feel heard and supported by your healthcare provider, and your Winona doctor truly does care about your health and well-being! We acknowledge that some women like to be told what they should do regarding their symptoms, and there are those that like to be a more active participant in their care. Doctors also have different styles of communication and treatment practices. Your HRT treatment plan is prescribed based on your unique symptoms and health history, and our Winona doctors are happy to work with you to find the exact treatment plan to fit your needs. We value your experience and will share your feedback with our team. We want you to be happy! In the interim, a member of our Patient Care Team has emailed you for further support.

Response from By WinonaAug 28, 2024

We appreciate your feedback, Cindy, and we are sorry that you did not progress as fast as you had hoped in your treatment plan. Your onboarding questionnaire serves as your consultation and gives you an opportunity to list any questions or concerns you have for the doctor, just as it does in a brick and mortar office. If you don't list any questions, and the doctor deems you a good candidate for HRT, he or she may proceed with your treatment plan. It is understood that you are seeking relief, and we would like to help you get that relief! We do caution women that it can take around 3 months or more to see results, as it takes time for your body to adjust to the influx of hormones. However, if you do not see any relief after that amount of time, your Winona doctor is more than happy to tweak your medications to get you the relief you need! They don't want to over prescribe right out of the gate, nor do they want to under prescribe and have you suffer. We also do try to process your prescriptions as fast as possible, because we understand when you are suffering, that every day can feel like a year. We do provide our patients with an opportunity to cancel any order that they do not want, and you are not forced into any subscription agreement. It appears that your prescriptions are still active. A member of our Patient Care Team has emailed you for further support.