By WinonaReviews of bywinona.com

Response from By WinonaSep 3, 2024

Thank you for your feedback, Paula, however, we are unable to locate an account under your name as you listed it here. We do provide an opportunity for all of our patients to ask any questions that you would like to address before the doctor prescribes you any medication. There is a section at the end of the onboarding questionnaire that allows you to communicate freely with your potential doctor. If you do not have any questions, then the doctor may proceed with prescribing your treatment plan. We do try to expedite your onboarding process and prescribe any treatment plans as soon as possible, but all prescriptions are placed on a 24 hour hold before the pharmacy prepares them. This holding period allows patients to cancel and/or edit their treatment plan. We are happy to cancel any orders and initiate refunds as long as the medications have not been shipped from the pharmacy. Again, if you did not message us or your Winona doctor, it is assumed that you wish to receive the medications as reflected by the subscription agreement you signed. We would love to clarify our process further with you. Please message our Patient Care team at [email protected] We look forward to your message!

Response from By WinonaAug 28, 2024

Winona takes patient feedback very seriously, Malinda, and we are sorry to see that you did not have a good experience with us. Patients are free to cancel their subscription at any time, and they are not locked into any long term agreement with us. However, these are prescription medications made specifically for each patient, and once they are prepared, we cannot accept returns or initiate refunds. We provide each patient with an opportunity to cancel any processing orders before they are prepared and shipped. If patients do not notify us before the order is prepared, we ship the medication as ordered. We apologize for any inconvenience this may cause, and we are not trying to "trap" anyone. When women are suffering, they want relief quickly. Our process is designed to deliver our HRT as efficiently as possible. We apologize for the inconvenience, but we cannot locate an account under your name as it is listed here. If you are a patient of Winona, we would love to clarify our policy with you. Please contact our Patient Services Department at [email protected] We look forward to hearing from you!

Response from By WinonaAug 20, 2024

Thanks for your feedback, Kathryn. Unfortunately, many people have fears related to HRT due to inaccurate information that came out during the Women's Health Initiative. We write extensively about this in our peer-reviewed & cited Medical Journal. A popular article is one that debunks the common misconceptions and myths around menopause and HRT. You can read that article here: https://bywinona.com/journal/truths-and-myths-about-menopause/ ​ As far as HRT causing cancer, studies have shown that women receiving bioidentical hormone replacement therapy (HRT) do not have any apparent increased risks for cancer, clots, or strokes. The article I linked above explores this further. ​ It's also worth mentioning that our hormones are not sourced from animals but instead, are derived from plants. A confirmed personal history of cancer is a contraindication to HRT, but a family history is not. We ask women about their health history during their onboarding process, and we do not accept anyone who is not an appropriate candidate. For women who do have a family history of cancer and are concerned about their risks, our doctors may recommend genetic testing. We would love to elaborate on our process with you, but we cannot locate an account under your name as it is listed here. Please contact our Patient Care Team at [email protected] for further support. We look forward to hearing from you! Please let us know if we may answer any other questions!

Response from By WinonaAug 7, 2024

We are sorry, Lora, that you did not wish to continue with Winona. We pride ourselves on providing service worthy of 5 stars to our patients, and we are saddened that you did not allow us the opportunity to assist you. We understand that some women may be more comfortable with an in-person provider, but your account will remain accessible to you if you wish to give Winona a try. We wish you the best!

Response from By WinonaJul 23, 2024

We apologize for any frustration in communication, CLS, as we do try to respond to questions and concerns as fast as possible. Unfortunately, we cannot locate an account under your name as it is listed here. If you are a patient of Winona, you have the ability to message your Winona doctor or our Patient Care team 24/7 via your Patient Portal. We are also available via email, text, and voicemail. Our pharmacies weigh each container of cream prior to shipping to ensure you have the correct amount. In addition, they add an extra 2 grams of medication to each bottle to ensure you don't run out of medication before your next refill arrives. We would like to assist you further and resolve any issues you may have! Please contact our Patient Care Team here: [email protected]. We look forward to hearing from you!

Response from By WinonaJul 21, 2024

Thank you for your feedback, Darlene. At Winona, we hire only the most qualified doctors who adhere to our high standards, and who are committed to providing the highest quality care to our patients. We do not employ or judge a doctor's competency based on their sex alone. We invite you to learn more about our doctors by visiting their video bios where you can get to know them and understand their qualifications and experience: https://www.youtube.com/playlist?list=PLMWsOsksZ6-EfKz8RqJxSNSUh1a138j3E Our CMO is a male, and he has over 20 years of experience in providing care to women in all stages of their reproductive health, from puberty to post menopause. All of our doctors, male and female, are highly competent, board certified, and specialize in the care of women going through menopause. We wish you the best as you continue your menopause journey!

Response from By WinonaJul 18, 2024

We are deeply sorry to hear that Winona was not right for you, TG, but, unfortunately, we cannot locate an account under your name as it is listed here. As each woman is unique, her symptoms will also be unique, so we prescribe customized, bioidentical HRT treatment plans. HRT is prescribed based on symptoms, as is recommended by the American College of Obstetricians and Gynecologists and NAMS, as well as the AMA. Blood hormone levels can vary greatly from day-to-day, so blood tests are not necessarily an accurate indication of what you might need. Bloodwork can appear "perfect" on paper, but you still may have symptoms. Our Winona doctors carefully review your onboarding questionnaire and health history information that you provide before any medications are prescribed to you. Not all women will qualify for a treatment plan, so if you are prescribed a treatment plan, you can be assured that you are an ideal candidate for HRT. Some women do experience acne when first starting DHEA, as it is converted to Estrogen and Testosterone in the body. It is a safe, more gentler way to get the Testosterone that women need without the pure Testosterone side effects. However, it is often short lived and resolves as your body adjusts to the influx of hormones. We know it is hard to be patient during this time! We are not able to bill your insurance company for you, but we never refuse to provide receipts that you may submit to your insurance company for possible reimbursement. The receipts can be downloaded from your Patient Portal at any time, or can be sent to you by contacting our Patient Care team. Our Winona doctors and staff are always willing to assist you in any way possible with whatever you need. We are saddened to see the review of your experience and would like to help resolve the situation. Please contact our Patient Care team at [email protected]. We look forward to hearing from you!

Response from By WinonaMay 30, 2024

We are sorry, KRJ, if your treatment plan has not gone according to the anticipated timeline. There can sometimes be delays in communication on both sides, but we will always communicate the reasons for those delays in order to keep our patients up to date on the process. We are sorry, but we cannot find an account under your name and have no way to contact you for further support. Please reach out to our Patient Care Team here: [email protected] We will be happy to assist you!