By WinonaReviews of bywinona.com

Response from By WinonaSep 10, 2026

Thank you for sharing your experience! We understand that starting HRT can be a journey with ups and downs as your body adjusts to the hormones. It's great to hear that you are experiencing some relief in certain areas, but we understand that you want to feel better in all areas! Your doctor is the best person to address your specific symptoms and concerns, as they can vary from person to person. Most women start to feel relief from HRT within the first month of treatment, and according to studies, 80% of women feel complete relief from their symptoms within three months. Therefore, it sounds like you are on the right track! We recommend messaging your doctor through the patient portal to let them know that you are still experiencing some bothersome symptoms, as they may be able to offer a solution or adjust your dosage. You can message your doctor here: https://app.bywinona.com/messages/doctor

Response from By WinonaSep 14, 2026

Thank you for taking the time to share your experience. We understand your concerns regarding the communication about your medications and the status of one of your prescriptions. Our onboarding questionnaire and health history provide the doctor with the information needed to evaluate whether HRT is appropriate and determine an individualized treatment plan. Patients can also submit questions or concerns for their doctor to review before prescribing and indicate their preferred treatment method, including pills, patches, or creams. After reviewing the information provided, the doctor determines the appropriate treatment and dosage based on their clinical assessment. In this case, the payment attempt for one of the prescribed medications was unsuccessful, so that medication was not processed for fulfillment. As a result, it did not appear in the Treatment tab of the patient portal or on the corresponding receipts. A failed payment notification is typically sent by email. We identified that a notification was not sent in this instance, which may have made it more difficult to understand the status of the prescription. We appreciate you bringing this to our attention. We are reviewing this experience to identify opportunities to strengthen our communication and fulfillment processes, including additional safeguards where appropriate. Thank you for giving us the opportunity to review your experience. Feedback like yours helps us identify opportunities to improve the patient experience.

Response from By WinonaSep 9, 2026

Thank you for sharing your experience. We’re truly sorry for the inconvenience caused by the billing issue. We’re glad our team was able to correct the issue and process your refund promptly. The refund has been completed on our end, but your bank may need additional time to post it to your account. We recommend checking directly with your bank for the latest update. Please know that we’re here for you if you need anything else. Our patient care team is available 7 days a week to assist you.

Response from By WinonaSep 7, 2026

We appreciate you sharing your feedback, Dinah! We are pleased to hear that our articles on HRT studies and information are a valuable resource for you, and that you are experiencing positive improvements with your hormone therapy regimen. We are also glad that you find the medication cost reasonable! However, we are very sorry to hear about your experience with your assigned doctor. We always strive to provide our patients with service worthy of 5 stars, so we are dismayed to hear that your communication felt vague and dismissive. We know that online platforms like Winona can sometimes feel a bit impersonal, but we want to assure you that we are committed to providing real, human care. Most women come to us because they have been ignored or dismissed by their own personal doctors in the past, so we take communication and bedside manner very seriously. We understand that different doctors have different communication styles, and sometimes a doctor-to-patient relationship just isn't the right fit. We see that you are continuing to communicate with your Winona doctor, but if you would like a different perspective or communication style, please message our Patient Care Department at [email protected]. Please remember that you can log into your patient portal to ask questions as often as you need—there are no limitations on messaging your care team, and we are always here to support you through your treatment journey!

Response from By WinonaSep 7, 2026

We're glad to hear that the convenience of not needing an in-person appointment is something you appreciate, Megan. We always aim to make our services accessible for women who are struggling with menopause symptoms. Thank you for your trust in us!

Response from By WinonaSep 7, 2026

Thank you for sharing your experience with us. 💜 We understand that finding the right treatment can take time, and we appreciate you giving your treatment plan the time it needs. If you have any concerns about how you’re feeling or would like to discuss your treatment options, we encourage you to message your doctor through your Patient Portal. Your doctor can review your experience with you and determine whether any adjustments may be appropriate. Our Patient Care Team is also available 7 days a week if there’s anything we can help with along the way.

Response from By WinonaSep 7, 2026

We’re sorry for any confusion. We completely understand why this may have been concerning. Winona is a subscription-based service, and medication refills are automatically processed according to the selected treatment plan, either monthly or every three months. This is designed to help patients maintain consistent access to their medication without needing to manually reorder each time. A provider change does not, by itself, trigger an additional medication charge. If you have any concerns regarding your account, you are always welcome to reach out to us at [email protected]. Our Patient Care Team is available 7 days a week and will be happy to assist you privately.

Response from By WinonaSep 6, 2026

Thank you for sharing this feedback. We’re sorry to hear that your experience hasn’t been what you hoped for. We understand that questions about DHEA, especially when you’re experiencing anxiety or other symptoms, deserve a thoughtful response. We’re sorry if you felt rushed or that your concerns weren’t fully addressed. We also want to clarify that when a payment fails, we reach out to make sure you don’t accidentally miss a treatment. We understand that these messages can feel frustrating, and we’re sorry if our communication came across that way. We know that dealing with insurance and FSA coverage can add another layer of frustration, and we appreciate you sharing your experience. Your feedback is helpful, and we’ll use it to improve.