By WinonaReviews of bywinona.com

It started off great! I ordered HRT, minoxidil and Trentoin for my face. My night sweats got a lot better, but I hadn’t had a chance to try the minoxidil or the trentoin. Around the 3 month mark, I was expecting an email asking if I needed more…that didn’t happen. Instead, I got auto billed and the prices had gone way up. When I contacted customer support, the agent was terse and wouldn’t allow me to return the minoxidil or Trentoin, claiming they were custom to me. How they would customize something without ever seeing my skin or hair, not sure. I cancelled and most companies would inquire why and see if there was anything they could do to retain me as a customer. Nope. So I am now using a different company that is more communicative, especially with billing. I do not like getting auto shipped and billed without my input. It was not a small amount that they rebilled me, in the $500 range. I never received the email they sent allowing me 24 hours to edit my order, by the way. I mentioned this when I called and they apologized. Didn't allow me to control my own medication. Shame on you, Winona. I referred several friends who will now be monitoring their next transactions.

Im trying unsubscribe and you guys won’t let me the HRT isn’t working for me im more unhappy now then I was before it thanks but no thanks

Great service. Provider is very friendly and available. That has been a game changer for me!

While on Winona I gained 15 pounds, rather than working with me, my Winona doctor told me to just quit taking the HRT and consult with my physician. I came to Winona because my physician was not helping me. So now I am worse off than when I started.

Don't text me in the middle of the night

I first contacted Winona in the summer of 2025. I purchased a 90 day supply of HRT cream. After 3 months it did nothing and when I reached out on my portal I got what seemed like AI responses. So I decided to go somewhere else for my care. Fast forward 13 months. I have not heard from them, had no communication with them, no follow ups, nothing. So imagine my surprise when I got an email telling me they shipped my HRT and charged my card $245. Apparently they think a 90 day supply lasts 13 months. Their AI doc posted in the portal that it was nice chatting with me and he would check in next year. What the actual hell? I haven't been on that portal for over a year, I told my female AI doc last year that I did not wish to continue, and never ever spoke with this years male "AI" doc before he charged me. When I sent a message about my grievance a bot responded and told me that I had my follow up and that I was given 24 hours to make changes and it's too late for a refund. We will see!!! DO NOT USE WINONA. Go to MIDI HEALTH. They are much better, real docs and nurses who problem solve with you, in person visits, prescription meds, and it's cheaper. I will be taking action on this issue. This is the poorest "health care" if you can even call it that. BEWARE!!!!

Had so much hope after starting with this company to only be taken advantage of. This is a cash trap. I originally met with doctor who prescribed cream and the cost was 89.00 monthly. I thought this was very high for the product but I was desperate to feel better so I tried the cream and used it religiously for two months. Month three I "met" with my clinician-meaning they just messaged me for an update and I explained I felt no better and in fact worse. The clinician recommended a host of new products including patches and pills. BEFORE I could accept or agree with new treatment my card was charge for over $200! No questions asked. I could not afford that cost monthly so I immediately cancelled. I cancelled my shipment and my subscription through their site. I clicked cancel no more than 10 times and attempted to remove my credit card but was unable to without replacing it. Another month goes by and Im charged again- this time not realizing what they were going to try to do I didn't catch the charge until a few days later. I again canceled everything but noticed there was no opportunity to cancel shipment so I immediately emailed customer service since no shipping information had been received. I assumed it was a website glitch/error and assumed they would make it right. They have not and continue to deny any issues on their end. Shipment data just came today so it was sent after they were aware. Their reasoning is the shipment information was sent late. Again not my issue. Im dissaponted and want others to know your card will be charged regardless of your acceptance or denial of the new prescription. Their website also doesn't actually cancel your subscription apparently so email customer service so you have ample records when they charge you again.

I was sent the wrong amount of estrogen/progesterone cream, causing me to run out of the cream 22 days early. I remember the bottle seemed to be less than the previous bottle I had received and used (I could see the new bottle was not fully filled when I received it) but I didn't know at the time that I hadn't been given a sufficient amount. I only learned this when I ran out unexpectedly of the cream 22 days early (I still had 22 days of DHEA pills). I had to expedite a new prescription at the cost of $75 and missing a day of hormones. Very frustrating. When I spoke with customer service, they said that there was no way I was sent an insufficient amount. I can tell you that there is no way that I didn't follow the pump directions to a tee. Once this prescription runs out, I may switch to a local business as trust has been broken and customer service was lacking by charging me the FEDEX fee.