By WinonaReviews of bywinona.com

Response from By WinonaMar 24, 2025

We appreciate you taking the time to share your experience, Lesson Learned. We strive to provide a comprehensive approach to care, and we're sorry that your experience fell short of your expectations. Our doctors are not able to speak on the phone or conduct video calls due to privacy restrictions within our platform. All communication is completed via written exchange within your patient portal so that you and the doctor have a record of it. Patients have the ability to message their Winona doctor at any time and as often as they would like. There are no restrictions on communications, and the doctors strive to reply within 24 hours. We are also sorry for any confusion related the changing of your Winona provider. If any patient is accepted under a doctor's care (either online or in a brick and mortar office), then the doctor has an ethical and legal responsibility to ensure their patients have access to care, even when they are unavailable (i.e. vacations, sickness, leaving the practice, etc.) This means arrangements for their patients are made to receive care during their absence, such as by arranging for coverage with other physicians or providing patients with information about alternative care options. We also assure you that your HRT treatment plan is prescribed based on your unique symptoms and their severity. There is no "one size fits all" approach as each woman is unique and has a different health history and needs. Due to privacy restrictions, we are not able to view any messages between you and your Winona doctor, but our Patient Care department will be happy to assist you further if you are not happy with your new provider! A member of our Patient Care Team has emailed you for further support! We want to ensure that all our patients feel confident in their treatment plan and receive the personalized attention they deserve.

Response from By WinonaFeb 10, 2025

Thank you for your review, Actual Winona Customer! We do see that you completed your Follow Up within the appropriate time frame before your scheduled refill was due to be processed. We also see that you exchanged several messages with your Winona doctor on the day your refill processed, but the delay in further communication contributed to the refill being shipped before the dose could be adjusted. Unfortunately, this appears to be a bad timing of events despite Dr. Green attempting to provide guidance. We apologize for the frustration and can understand how that would make you like we dropped the ball. We want you to enjoy your treatment plan and would love to make it up to you! A member of our Patient Care Team has emailed you for further support!

Response from By WinonaFeb 10, 2025

We appreciate you sharing your experience and your patience as you work to find the right balance! Everyone’s journey with hormone therapy is unique, and it can take some adjustments to find what works best for your body. We’re glad to hear that our team has been responsive to your concerns, and we’re here to support you every step of the way. We truly hope the stronger formula and DHEA supplements bring you the relief you’re looking for. Please don’t hesitate to reach out with any questions or updates, we’re always here for you!

Response from By WinonaJan 31, 2025

We apologize, Sara, for any delayed response from your Winona doctor. All of our doctors strive to respond to their patients within 48 hours, so 2 weeks seems odd. A member of our Patient Services Department will email you for further support and clarification!

Response from By WinonaJan 27, 2025

Thank you for sharing your concerns. We understand how frustrating it can be when you’re not seeing the progress you hoped for. It’s important to note that everyone’s body responds differently, and it can sometimes take a little longer for the full effects of treatment to be felt. We encourage you to reach out to your doctor through the patient portal to discuss your symptoms and current treatment plan. They can work with you to make any necessary adjustments to help you get the relief you’re looking for. Your comfort and well-being are our top priorities, and we’re here to support you every step of the way.

Response from By WinonaJan 21, 2025

We appreciate you taking the time to share your experience with us, Jane, and we apologize for any confusion or frustration. We understand that communication is important to our patients, and our doctors do try to respond within 24 to 48 hours, depending on their schedule. Communication is asynchronous and not completed in real time, and we understand that an online platform may not be the best fit for everyone. Your December refill processed as scheduled on the day that you messaged your Winona doctor regarding the dose, and unfortunately, it could not be changed at that point. Your Winona doctor provided a solution so as not to let the medication go to waste and to see how you would tolerate her suggestions with the medication. We fully respect your time and your money and do not want to waste either. It is never our intent to let our patients be without their medication and we do all that we can to make sure there are no lapses in treatment. Unfortunately, the timing of the scheduled refills and communication impacted the processing of your next refill. We are committed to continually improving our service and addressing any concerns raised by our patients. A member of our Patient Care team will contact you for further support so we can work towards providing a better experience for everyone.

Response from By WinonaJan 20, 2025

We apologize for any confusion surrounding your Winona treatment plan, Starr. You completed your Follow Up for your Winona doctor on 1-8-25 and he replied back to you on 1-9-25. Were you able to convey your unmet symptoms and concerns to him on your Follow Up? He is always happy to assist you if you are not finding relief with your current regimen! HRT works best if taken consistently over time, so your refills are processed at specific intervals to avoid a lapse in treatment. We want you to be happy with your treatment, so a member of our Patient Care Team has emailed you for further support!

Response from By WinonaJan 17, 2025

Thank you for sharing your feedback. We sincerely apologize that your experience hasn’t met your expectations so far. We strive to ensure that all interactions with our doctors are personalized and meaningful, and we’re sorry if you felt your concerns weren’t fully addressed. We’ll share your feedback with your doctor to ensure more clarity and engagement moving forward. Regarding prescription tracking, we understand how important it is to have visibility into your orders. In the meantime, a member of our team will reach out to assist you directly and ensure everything is on track with your treatment. We’re here to support you every step of the way and appreciate the opportunity to make things right. Thank you for bringing this to our attention!