By WinonaReviews of bywinona.com

Response from By WinonaApr 21, 2025

We are sorry to hear that you did not receive any relief as fast as you had hoped, Jillian. The menopause transition can take years to complete, and relief, too, is not always immediate. Your Winona doctor attempted to explain that changing your medication dose after only 2 weeks would not have been wise. It can take around 3 months to determine how your body will fully react to the influx of hormones. We don't want to give you too much HRT too soon, as your body is still becoming accustomed to it. We understand your frustration with your recent experience and it's never easy to feel unheard when you're seeking help. However, your Winona doctor does hear you though! We strive to provide the best care possible, and value your health and safety above all else. We know waiting is hard, but it is best practice to allow 10-12 weeks before adjusting anything. Your Winona doctor has sent you a message in your portal for further support here: https://app.bywinona.com/message We are confident your doctor will help you find just the right dose to have you feeling your best soon!

Response from By WinonaApr 21, 2025

We are deeply sorry that you did not experience relief as soon as you had hoped, Yvonne, but we assure you we are not a scam. The menopause transition is difficult and long, and relief is not always immediate for some. The symptoms that you are describing are, unfortunately, some of the more difficult ones to manage. Symptoms can change daily, sometimes hourly, and we recommend allowing 3 months to see how your body will react to your medications. There are lucky women out there who will start to see improvement right away, but it can take longer for others. This does not mean the HRT treatment is not working, but rather, it it is taking longer for your body to adjust to the hormones. Consistency with treatment is also key to getting the best results. You received your medications on March 11th but canceled on April 18th. Your Follow Up was scheduled to be completed in May, but you canceled your account before allowing your Winona doctor to adjust your medications. Your Winona doctor is invested in your health and wants to help you find the exact combination of hormones to get you relief. It is not an exact science, but they are committed to helping you for as long as it takes for you to feel better! If you want to give your treatment plan some more time to work, we are happy to assist you! A member of our Patient Care Team has messaged you for further support!

Response from By WinonaApr 18, 2025

I'm truly sorry to hear about your experience, and I understand your disappointment and frustration. Your feedback is incredibly valuable, and I want to sincerely apologize that we didn’t meet your expectations or provide the support you were hoping for. Our primary goal is to help women feel better and provide personalized care based on their unique needs, and it sounds like we missed the mark in your case. I’d like to clarify that we do offer 1-month supplies, so if you'd prefer a shorter commitment to start, that’s an option available. Additionally, it’s important to keep in mind that it can take up to 90 days for your body to fully adjust and experience the positive changes from hormone replacement therapy, as every individual’s journey is unique. We’re committed to making improvements and will use your comments to better address the concerns you raised. I would like to assure you that your feedback has been heard and is being taken seriously. If you would be open to it, we would love to work with you directly to make this right, and I will make sure your concerns are addressed with the utmost care. Thank you for taking the time to share your experience.

Response from By WinonaApr 21, 2025

Thanks for your feedback, Charlynn. We are sorry that you did not have any relief from your HRT cream. Some women do respond better to alternate forms of HRT, such as the patch or pills. Age, metabolism, body composition, etc., all affect how the body will respond to the hormones, and some women do see better results with different forms. We are sorry to see you go, but your Winona doctor did cancel your account as per your request. Patients may also cancel their account on their own using their private portal or by contacting our Patient Care team. We wish you the best!

Response from By WinonaApr 10, 2025

Thank you for sharing your feedback, Laresa! This is not the experience we want for any of our patients to have. We apologize if Winona did not meet your expectations. We do see that you did reach out to your Winona doctor, providing your labs. When this was provided, you expressed that you did not feel comfortable with our online approach since the responses from doctors can be delayed. The doctor respected your concerns and expectations and agreed that our platform may not be a good fit. Our team of doctors are committed to providing the best care for our patients. However, please note that response times may vary depending on the doctor’s schedule and workload. Your account was not cancelled due to your labs. Patients are able to share labs with their Winona doctor but hormone levels vary greatly from day-to-day and even hour-to-hour, so testing is not the most accurate indications of what a patient might need. Our doctors prescribe and adjust HRT based on the severity of your symptoms. Once again, we appreciate this feedback and we do wish you the best!

Response from By WinonaApr 2, 2025

We appreciate you taking the time to share your experience, Julie. It's important to feel comfortable and confident with any healthcare provider, and we assure you that Dr. Vagha is a board-certified Internal Medicine physician, with stellar experience providing care to women and their specific health needs. Our records indicate that you completed the onboarding process on 4-1-25 and were immediately accepted as a patient by Dr. Vagha. He sent you a message via your private portal as soon as he accepted you and you communicated back and forth with him several times within that same hour. Typical response times can vary between 24 and 48 hours from doctors due to their schedules, so his correspondence with you was very prompt and speedy :) You opted to cancel your account instead of proceeding with his recommendations, which we accommodated. Doctors base their recommendations on the information and health history that patients provide to them, but no one is obligated to continue with any treatment plans. You were not prescribed any medication and you did not incur any charges. We always strive to ensure our patients have a positive experience, but we know that online platforms are not for everyone. If a patient does not feel comfortable, we honor that and cancel your account with no hard feelings! We wish you the best in your ongoing journey!

Response from By WinonaMar 17, 2025

We apologize for any confusion, J! We did receive your message to cancel your prescriptions on March 1st and we responded to the email address you gave us asking if you wished to cancel entirely or to pause. We did not hear back from you that day, and your account was canceled as per your initial request. We sent a confirmation email to you. We don't believe you saw the cancelation confirmation because you again messaged us on March 16th to cancel, which we confirmed again. We are sorry to see you go, but your account is canceled and you will not receive anymore medication. We wish you the best!

Response from By WinonaMar 5, 2025

We understand your viewpoint and appreciate you taking the time to share your experience, Bri. We assure you we are not a scam, and we take your health very seriously. All of our physicians are board certified and specialize in the care of women going through menopause, so they are personally invested in your care. Their commitment to you is not based on money, but rather an oath to do you no harm and help you to the best of their ability. It's important to feel heard and understood when it comes to your health, but we also have a duty to educate women on the menopause process and how treatment can be prescribed. Blood testing, urine testing, hair testing, saliva testing, etc., is not an accurate way to predict a treatment plan. Hormone levels fluctuate rapidly over the course of days and even hours. Testing only shows a portion of the picture. We want you to FEEL better, not fix any lab values. HRT is prescribed based on symptoms, which also falls under the recommendations of the AMA, The American College of Obstetricians and Gynecologists, and the Menopause Society. All women are not prescribed the same medication and treatment is customized to the variety and severity of symptoms. We understand that our online platform is not a good fit for everyone, but the majority of women who come to us are thrilled with their treatment and results. We wish you the best in your journey!