By WinonaReviews of bywinona.com

Response from By WinonaJun 2, 2025

We apologize for any frustration with the slow delivery of your medications, Anonymous. We process your refills automatically every 84 days on schedule, but we do see that you contacted our Patient Services team to have the last refill processed early due to travel. Even though the refill was processed early, the USPS can incur delays in delivery beyond our control. We apologize on behalf of them. We also see that your Winona doctor messaged you back the same day that you requested the refill to be processed early, and we also see that expedited shipping options were offered to you. Traveling frequently can definitely throw a wrench into the normal refill process, but we are always happy to send them earlier if you message us. Future refill dates can always be found in your patient portal under the TREATMENT tab to make getting your refill dates ahead of time easier. Thank you for your feedback so that we may continue to assess delivery timeframes with the USPS!~

Response from By WinonaJun 2, 2025

We appreciate you sharing your experience with us, Merinda. We understand that while you found the HRT helpful, the dosage wasn't quite right for your needs, and we regret not being able to offer a lower dose option. We cannot compound a dose of cream lower than what you were originally prescribed, as the dose of hormones in it would be almost nil. We do appreciate that you gave Winona a try and that you recommend it for other women! We wish you the best in your continued journey!

Response from By WinonaMay 28, 2025

We appreciate you sharing your experience, Justine. Our doctors are not able to speak on the phone or conduct video calls due to privacy restrictions. As we operate as an online platform across multiple states, we have to be very conservative and cautious about our communication practices. Corresponding via written exchange is both for your record and the doctor's. However, we understand your disappointment and how the format may seem impersonal. We assure you that your doctor is vested in your care regardless of the format! All of our doctors also strive to reply to their patient correspondence within 48 hours, which is the norm. If a patient needs immediate assistance, our Patient Care Representatives are available at all hours. We're also sorry the follow-up didn't meet your expectations for a more detailed review of your symptoms and medication. We know women are extremely busy and don't want to make our patients fill out multiple forms or answer dozens of questions. If you are happy with your treatment, then so are we! The opportunity is provided for you to freely relay any questions, concerns, or comments you may have on the Follow Up that may not be addressed otherwise. You always have access to message your doctor anytime outside of the Follow Up as well. She is happy to assist you! We take your feedback seriously and will use it to tweak our communication and give a more personalized approach as we grow.

Response from By WinonaMay 28, 2025

We apologize for any delay in communication with your Winona doctor, Christina. All of our doctors strive to respond within 48 hours to their patient correspondence, but weekends, holidays, vacations, illness, etc. can sometimes cause a delay. We see that your Winona doctor has replied to you within 48 hours of each question you submitted, which we are happy to see! Your prescription was on hold while the doctor was waiting for you to complete your follow up. We don't want to keep sending medication that is not helpful to you. They use the follow up as a way to gauge your progress and to provide you an opportunity to provide feedback about your treatment plan. We sent the follow up to you on March 16th, and it was completed on May 24th. In the interim you paused you paused your refills via your private portal until June 28th. We are not sure if you intended to do this, so a member of our Patient Care Team has messaged you for clarification!

Response from By WinonaMay 23, 2025

We are so sorry to hear this! A member of our Patient Services team will be reach out shortly to provide further information. Thank you for sharing this with us -- we are happy to assist you with your concerns!

Response from By WinonaMay 21, 2025

Hang in there, VT! We caution women that it can sometimes take around 3 months to start seeing or feeling any changes, but that does not mean the HRT is not working! We ask you to complete a Follow Up around the 10 week mark to gauge how you are responding, and we see that you just completed yours. Your Winona doctor will review your treatment plan and make any adjustments accordingly! We are committed to helping you find just the right plan to relieve your symptoms!

Response from By WinonaMay 21, 2025

We deeply apologize for any delay in communication with your Winona doctor, Sara, and we appreciate you bringing this to our attention. We never want our patients to be without their medication. A member of our Patient Care Team has emailed you for further information and support.

Response from By WinonaMay 19, 2025

We understand your preference to discuss your concerns directly with us, Farra! We value your feedback and a member of our Patient Services team has emailed you for further support!