By WinonaReviews of bywinona.com

Response from By WinonaMay 19, 2025

Thank you for sharing your review, TBMaine. While we cannot locate an account for you under your name as it is listed here, we do take reviews seriously. There is a lot of confusion and misinformation circulating out there regarding menopause care and HRT. We know that can be frustrating! DHEA and Estriol ( a form of Estrogen) are powerful medications that can work extremely well for menopause symptoms. Like all such medications, there can be side effects and risks, especially when taken together. DHEA is a hormone precursor that is broken down into estrogen and testosterone, providing a safe and gentle method of increasing testosterone levels. Since DHEA can also raise estrogen levels, it's important to consider when developing an HRT plan that includes estrogen. In order to avoid an issue where someone ends up taking excessive estrogen, Winona physicians takes the estrogen contribution from DHEA into account when determining the appropriate estrogen dose. This ensures that DHEA and estrogen replacement can be used together safely. DHEA is safe at 50 mg or less per day, and for most women taking DHEA for symptom relief during the menopause transition, even a 25 mg dose has been found to be effective. Winona never prescribes DHEA in doses higher than 50 mg. We hope that helps to clarify any confusion, but as we cannot verify if you are a patient, please contact our Patient Services Department at [email protected]. They will be happy to assist you further!

Response from By WinonaMay 5, 2025

Thanks for your feedback, Y liles. We strive to provide excellent care and are disappointed to hear that your experience did not meet your expectations. We do see that you completed your Follow Up with your Winona doctor and that she has left you a message in your patient portal. Patients have 24/7 access to their patient portal to send and receive messages to and from their Winona doctor here: https://app.bywinona.com/message We are concerned that you may not be receiving our communications or messages from your doctor. A member of our Patient Care Team has emailed you for further support!

Response from By WinonaMay 5, 2025

We understand your frustration and apologize for any confusion, Jessics. It's important to us that our patients feel heard and understood, but it is also important to us to educate women about the menopause transition. There is a lot of conflicting information out there, and women are historically not educated about the changes their body will experience when they begin the transition through menopause. In accordance with The Menopause Society and the American College of Obstetricians and Gynecologists, Winona does not require any type of bloodwork or hormone testing to be prescribed an HRT treatment plan. Hormone levels do vary greatly from day-to-day and even hour-to-hour, so testing is not the most accurate way to determine if a patient could benefit from HRT. Testing only shows what your hormone levels are at that particular moment. At Winona, our doctors prescribe and adjust HRT based on the severity of your symptoms. Our Winona doctors are experts in assessing each individual woman and prescribing what they determine will be the most appropriate treatment plan for you. It can take around 3 months for the body to adjust to the influx of hormones, and some women do experience a change in their cycle upon starting treatment. The changes usually even out as time progresses. It is not an exact science, and that is why we check in with you periodically to see how your symptoms are responding. Your Winona doctor may recommend dose adjustments based on your experience. We strive to provide personalized care and support, and appreciate you taking the time to share your concerns. We understand that hormone levels can be complex and that finding the right treatment plan can be challenging. Your Winona doctor is happy to answer any and all questions that you may have, and we see that you have been in communication with her! We encourage you to keep her up to date on how you are feeling so she can help you feel your best!

Response from By WinonaMay 1, 2025

We apologize that the timelines for your doctor's responses did not align with your daily schedule, Melanie! Our doctors do not only work for Winona -- they also assist other patients in hospitals and clinics, so they do sometimes answer later than regular business hours. Normal response times can also vary due to their work loads, and we ask that you allow 24-48 hours for a reply. Winona also operates under the category of "asynchronous telehealth," so the messaging feature within your patient portal works similarly to email. If we can assist you further, please don't hesitate to reach out to us at [email protected]. One of our awesome Patient Services team members would be more than happy to help!

Response from By WinonaApr 29, 2025

We are sorry that you are not progressing with your treatment plan as fast as you had hoped, Jessica! It can be frustrating and disheartening to start something new with the expectation that it will work and then not see the results you wished for. Each woman is different and will have a different response to HRT. Some see relief immediately, and others have to allow some time to find the right combination of medications. HRT is not an exact science and there are multiple factors that determine what your Winona doctor prescribes for you. We see that you just completed your follow up with your doctor and that she has messaged you! We are hopeful that adjusting your treatment plan will bring you relief soon! Your feedback is appreciated and we are proud to support you!

Response from By WinonaApr 29, 2025

We understand and apologize for any frustration with your recent experience with us, Erin, as it is not the experience we want you to have! It sounds like you had several concerns about your care, including communication, responsiveness, and billing. Our doctors strive to respond to patients within 24-48 hours, but weekends, holidays, vacations, etc., can sometimes cause a delay. If we can anticipate the delay, we do assign you to a different doctor in the interim. One of our Patient Care Representatives messaged you on March 8th to address your concerns, but did not hear back from you. Your account is still active. Another member of our Patient Care team will email you for further support and clarification!

Response from By WinonaApr 28, 2025

We apologize for any confusion regarding the automatic refill feature of a Winona subscription, Tracy. Prior to finalizing your purchase, you were presented with a page outlining the terms of the subscription, including the automatic refill feature. The purpose of this feature is to ensure that you do not run out of your medication before your next refill arrives. HRT works best if taken consistently over time, but patients may cancel at any time if they wish. We notify patients via email each time a refill processes and give them an opportunity to cancel any refills that they don't wish to receive. If we do not hear from you, the refill is processed as scheduled. Unfortunately, we cannot verify an account under your name as it is listed here. Please contact our Patient Services team, and they will be happy to assist you further: [email protected] We look forward to hearing from you!

Response from By WinonaApr 28, 2025

We apologize for any delay in communication you've experienced, Sinead. All of our doctors try to respond within 24-48 hours, and our Patient Care Representatives are available around the clock for assistance. A member of our our team has emailed you for clarification and further support!