By WinonaReviews of bywinona.com

Response from By WinonaJun 16, 2025

We appreciate you sharing your experience, Anna, and we apologize for any confusion! While we don't send a notification reminder about each upcoming refill, we do provide future refill dates in your patient portal so that you may anticipate when your medications will be processed. We also notify patients via email receipt whenever an order is processed. Those email receipts instruct patients to notify us within 24 hours if you need to cancel or edit the order. If we do not receive any message to cancel an order, then the medication is prepared and shipped as your Winona doctor prescribed it. Your last order processed in March, and we sent your email confirmation to you on March 24th. Someone with access to your email account opened the receipt the same day. We did not get any notifications back to cancel or edit the order, and it was processed. Canceling can be completed easily by a few ways. Patients can cancel on their own via their private portal, by messaging their Winona doctor, or by messaging our Patient Care Team. You are never locked into any subscription with us, and we can confirm that you successfully canceled your account on June 15th. You will not receive anymore medication or incur further charges. We wish you the best on your continued journey!

Response from By WinonaJun 16, 2025

Winona was founded, Jean, to help women get access to trustworthy and effective bioidentical HRT medications who otherwise would not be able to. Lack of doctors, geographical issues, transportation problems, work schedules, etc., can make it extremely hard for women to care for themselves during this phase of life. One of the biggest perks of Winona is that you can complete the onboarding process, be assigned to a board certified doctor, and get your medications all without leaving your house! And it can be done on your schedule! However, we do understand that online platforms are not suited for everyone! Some women love the online aspect of their care because it is easy, while others prefer a more traditional face to face experience, even though it may take longer to get a treatment plan. Please know that you are not locked into any subscription, and you may cancel at any time, but we hope that you stay with us! Our doctors are not able to speak on the phone or conduct video calls due to strict privacy restrictions across the multiple states that we serve. We take confidentiality very seriously and never want to compromise your trust in us. Our doctors also strive to respond within 24-48 hours. Your treatment plan is tailored to your specific symptoms, but it is not always an exact science. That is why we provide our patients 24/7 access to their patient portals to message their Winona doctors for any concerns. Treatment plans can be adjusted to better meet your needs and get you the results you are looking for. We're sorry to hear about the frustrating weight gain, as that is one of the more common symptoms of the menopause transition! Gaining and losing weight is dependent on a multitude of factors, such as age, metabolism, diet and exercise, hereditary tendencies, etc. It's also important to note that weight gain is not directly linked to HRT. In fact, studies suggest that the use of HRT is associated with less weight gain and potential beneficial effects on muscle mass over time. While HRT can be helpful, it's important to note that there is no magic pill, and you will still need to make lifestyle changes such as diet and exercise to achieve your desired results. However, many patients have had success in losing weight while taking HRT. We appreciate your trust in us, and are here to support you, so please message us anytime for any concerns or questions!

Response from By WinonaJun 16, 2025

We assure you, Theresa, that our doctors are "real" medical professionals. All of our doctors are board certified and specialize in the treatment of women going through the menopause transition. Dr. Green, our CMO, personally vets each doctor that we hire to ensure they meet our expectations and high standards for quality care. We invite you to learn more about our doctors by visiting the physicians page where you can read their bios and get to know their qualifications and experience: https://bywinona.com/physicians Our online platform is intentionally designed to provide a quick, effective, and trustworthy source to obtain your HRT medications. Patients have 24/7 access to their patient portals so that they can message their Winona doctors whenever, and however often, they wish! We also apologize if there is any confusion surrounding the support group on Facebook, as we are not shutting it down! In fact, it is quite the opposite! Due to our growing community, and per a multitude of requests, we have developed an app for the support group that will be launching on June 30th! Women will still be able to submit questions, get support, and connect with other women who are going through menopause. The app will provide a more tailored and specific educational platform for women. It will include courses, access to resources, and will eventually host all of our virtual events (though not right away). There is also a community designated for verified patients only and there will be patient only events. We hope our new app will reflect our commitment to women during this phase of life and can't wait for it to launch. Thanks for your feedback!

Response from By WinonaJun 16, 2025

Thank you so much for sharing your experience and concerns. We understand that our fully online process, which is based on a detailed health questionnaire rather than blood tests or live visits, can feel different from traditional care. Our goal is to provide safe, convenient, and effective hormone therapy for those who may not have easy access to in-person appointments. We truly value you as a patient and want to support you throughout your journey. If at any point you decide to pursue additional testing or in-person care, we fully support that and encourage you to do what feels best for your health. Please don’t hesitate to reach out if you have questions or need any assistance; we’re here for you.

Response from By WinonaJun 13, 2025

Thank you for your honest feedback. We're sorry to hear that your experience with the provider felt too brief and that you didn’t feel truly heard. That’s not the standard of care we strive for, and your concerns are being taken seriously. We also want to clarify that while DHEA is available in many forms, the version prescribed through Winona is created specifically for medical treatment plans based on your symptoms and health history. Still, we understand your concern about value and cost and appreciate you bringing that up. A member of our Patient Care Services team will reach out to follow up and ensure we address your concerns more thoroughly. We’re here to support you and appreciate the opportunity to improve your experience.

Response from By WinonaJun 9, 2025

Thank you for your honest feedback. Winona is a fully online platform designed to provide convenient, accessible care for women navigating perimenopause and menopause. Because of that, all doctor interactions happen through secure messaging rather than video or in-person visits. We understand this model may not be the right fit for everyone, especially for those who prefer traditional face-to-face appointments. While we don’t offer live virtual calls at this time and don’t plan to change that, we aim to make care as thorough and responsive as possible within our messaging-based format. We’re truly glad you’ve found the ease of access helpful, and we’re always here if you need additional support or have more questions.

Response from By WinonaJun 4, 2025

We are thrilled that you feel your treatment plan is helping, Amy! Our biggest priority is to help you feel your best during this phase of life. We also assure you that our doctors are real, board-certified, human beings. There is nothing artificial about Winona! Our platform operates asynchronously, which means that communication is not in real time. Doctors strive to respond within 48 hours, and we see that your Winona doctor has responded within that time frame. There is always room for improvement though, and we take your feedback seriously. We appreciate your patience and your support!

Response from By WinonaJun 2, 2025

We agree that the menopause transition can be horrible and debilitating for some women, Michelle! It is one of the most significant life events a women will endure during her lifetime because it can last for as long as 20 years! Even though we are an online platform, our doctors do try to establish a personal and trustworthy relationship. Patients have the ability to message their Winona doctor 24/7 and the goal is for patients to receive an answer within 48 hours. Your HRT is designed specifically for you and your unique symptoms, and we are grateful as well that you were able to get relief easily! We appreciate you sharing your experience and are thankful for your trust in us!