By WinonaReviews of bywinona.com

Response from By WinonaDec 26, 2025

We understand that menopause symptoms can be challenging and we apologize that you are still experiencing them despite starting Hormone Replacement Therapy (HRT). We want to remind you that it can take time to achieve full and lasting relief with HRT, as every person's body reacts differently. It may take up to 90 days before you may notice relief. It does take time for the hormone levels to build. To support you through this process, we offer free, continuous support with one of our Winona doctors who can work with you to find the dosage that works best for you. If you would like to discuss your treatment plan with your doctor, you can message them directly through the patient portal here: https://app.bywinona.com/message Additionally, you can send an email to our patient care team for any assistance at [email protected] We are committed to providing you with the best possible care and support during this time. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always happy to help!

Response from By WinonaDec 26, 2025

At Winona, we’ve designed our care model to be as accessible and efficient as possible for our patients. We don’t offer phone or video calls with doctors — instead, all communication happens through our secure Patient Portal. This allows our medical team to review your concerns thoroughly and respond thoughtfully, without the time constraints or delays of scheduled appointments. We know that some providers offer video visits, and that may be a better fit for certain individuals. At Winona, we’ve found that many of our patients appreciate the flexibility and accessibility of our messaging-based model, which allows them to get care on their own schedule without needing to wait for appointments. Let us know if you have any other questions — we’re here to help!

Response from By WinonaDec 22, 2025

We understand that menopause symptoms can be challenging and we apologize that you are still experiencing them despite starting Hormone Replacement Therapy (HRT). We want to remind you that it can take time to achieve full and lasting relief with HRT, as every person's body reacts differently. Have you informed your doctor that you aren't experiencing relief yet? Your doctor might be able to adjust your dosage or provide helpful suggestions. Rest assured, our doctors will make every effort to help you feel better. At Winona, we genuinely care about your health and well-being. :) If you would like to message your Winona doctor, please use this link: https://app.bywinona.com/message. You may also reach out to our patient care team at [email protected]. We would be happy to assist you further!

Response from By WinonaDec 21, 2025

Thank you for sharing your feedback. We understand how important it is to feel comfortable with your treatment plan and your subscription options. You do have the ability to adjust or discontinue specific products, and our patient care team is available to help make those changes with you. We also understand that starting insurance coverage can change your needs, and canceling is always an option if that feels like the right step for you. Our goal is to support you in a way that fits your circumstances, not to make things feel difficult or unclear. We appreciate you taking the time to share your experience, and we’re here if you’d like help reviewing your options or making updates to your account.

Response from By WinonaDec 19, 2025

Thank you for sharing your feedback. We’re sorry to hear that the patient portal has been difficult to navigate. A member of our patient care team will be reaching out via email to guide you through locating the login button, accessing the treatment tab, and pausing your subscription for 30, 60, or 90 days within the portal. We truly appreciate you taking the time to share your experience!

Response from By WinonaDec 16, 2025

Thank you for sharing your honest feedback. We’re glad to hear you value having your own dedicated doctor, and we understand that pricing can feel high at times. Our goal is to provide fully personalized treatment plans without the need for in-person visits, doctor’s visit fees, or copays, while also including complimentary delivery straight to your door. This allows us to offer convenient, ongoing care that’s tailored specifically to each patient. When compared to other products on the market, we believe that our treatment options are cost-effective while also being highly efficacious and safe. If you have any questions or would like to explore available options, please don’t hesitate to reach out—we’re always happy to help!

Response from By WinonaOct 28, 2025

Thank you for sharing your feedback. We’re sorry to hear about your experience and truly appreciate the opportunity to address your concerns. Because our products are customized prescription medications, we’re unfortunately unable to accept returns or offer refunds once a prescription has been shipped from our pharmacy. We understand this can be frustrating and apologize for any confusion. Please know that we are deeply committed to doing right by our patients and ensuring you receive the care and support you deserve. We’d be happy to review your experience in more detail and explore options to help you feel confident in your treatment. You can reach us anytime at [email protected]

Response from By WinonaOct 14, 2025

That’s so great to hear! We’re thrilled that you’ve found the process easy and that your treatment is giving you such great results. No more hot flashes is a huge win! Thank you for sharing your experience, we’re so happy you’re feeling better!