By WinonaReviews of bywinona.com

Response from By WinonaFeb 9, 2026

Thank you for sharing your experience, we’re truly sorry that our communication felt impersonal and left you feeling disappointed. That’s not the experience we want anyone to have, and your feedback is important to us. Our care team is made up of real people who aim to provide clear and thoughtful support, though we understand that written communication can sometimes feel less personal. Regarding refunds, prescriptions that have already been processed and dispensed by the pharmacy are non-refundable, which aligns with pharmacy regulations for prescription medications. While patients can choose not to continue or refill a prescription, once medication has been prepared and shipped, it cannot be returned or refunded. We genuinely regret that this experience didn’t meet your expectations and appreciate you taking the time to share your concerns. If there’s anything we can clarify or assist with moving forward, our patient care team is available to help.

Response from By WinonaFeb 9, 2026

Thank you for sharing your experience. We’re truly sorry to hear how difficult this was for you, and we understand that hormone therapy can affect each woman very differently. We do want to clarify a few points for accuracy. Winona does not prescribe synthetic estrogen. Our treatments use bioidentical hormones derived from plant sources, which are chemically identical to the hormones produced naturally in the body. All Winona patients are treated by licensed physicians with experience in women’s hormone care. Weight changes, appetite changes, and shifts in symptoms can happen for some women during perimenopause and while adjusting to hormone therapy. This is why ongoing follow-up and gradual dose adjustments are often important, rather than stopping treatment suddenly. We also want to clarify that “estrogen dominance” is not an official medical diagnosis recognized by organizations such as the American College of Obstetricians and Gynecologists, the American Academy of Family Physicians, or the Endocrine Society. While the term is commonly used online, it isn’t supported as a standalone diagnosis in current medical guidelines. We’ve shared more information on this topic here: https://bywinona.com/journal/science/estrogen-dominance Had treatment continued under your Winona doctor’s guidance, there may have been opportunities to adjust your plan and better address your symptoms. That said, we respect your choice to seek in-person care and are glad you found a provider who you feel comfortable with. Our intention is always to support women with informed, responsible care, and we appreciate feedback that helps us improve. We wish you the best moving forward.

Response from By WinonaFeb 6, 2026

Thank you for sharing your feedback. When you reached out to our Patient Care Team for help with a refill request, we were happy to provide guidance on next steps and share a general timeline for when to expect a response from your Winona doctor. At that time, our website was operating normally. We’re always here to support you if you need anything further. :)

Response from By WinonaFeb 5, 2026

Thank you for sharing your experience, we’re sorry this felt frustrating and left you with this impression. We want to be clear that Winona does not make canceling or pausing orders intentionally difficult, and we certainly never want patients to feel misled. Our patient care team is always available and happy to provide clear cancellation instructions or to assist directly with canceling an account when needed. Winona is a legitimate medical service, and we take concerns like this seriously. If there was confusion or a technical issue that prevented you from pausing or canceling as expected, we would welcome the opportunity to review this and ensure everything is resolved correctly. We appreciate you bringing this to our attention.

Response from By WinonaFeb 5, 2026

Thank you for sharing your concerns, we’re sorry that this experience has been so upsetting. We want to be clear that our intention is never to mislead patients, and we take concerns about billing transparency and safety very seriously. When a treatment plan is adjusted by your doctor, this typically results in a new prescription being written and dispensed, which does generate a new charge. These details are outlined during the consent and checkout process, and medication changes are not processed without patient agreement. That said, we understand that the timing or presentation of charges may not have been as clear as it should have been in your case, and we recognize how frustrating that can feel. Any reported side effects are taken seriously and reviewed by your Winona doctor. Regarding billing concerns, once a billing dispute is initiated with a financial institution, parts of the account must be handled through the dispute process, which can limit our ability to act until it’s resolved. We genuinely regret that this experience did not meet your expectations and appreciate you sharing your feedback. If you are open to it, our patient care team would still be willing to review your account in detail to clarify charges, prescriptions, and timelines so there is a clear understanding of what occurred.

Response from By WinonaFeb 2, 2026

Hello there! During the intake process, our system may suggest potential treatment options based on the information provided, but your Winona provider always makes the final decision about what is prescribed, taking your individual needs into account. We understand that treatment plans can raise questions, and we want you to feel confident and supported in your care. If you have any questions or would like further clarification about your treatment plan, you’re more than welcome to send your provider a message here: https://app.bywinona.com/message. Your Winona doctor will be happy to review everything with you and help address any concerns you may have :)

Response from By WinonaFeb 2, 2026

Thank you for sharing your experience with us. We’re truly sorry to hear that you felt dismissed and unsupported, as that’s not the level of care we strive to provide. We take feedback like this very seriously and would appreciate the opportunity to review your experience and address your concerns. I’m unable to locate your account because your email address isn’t provided. Please reach out to our support team at [email protected] so we can better understand what happened and work toward a resolution. Thank you!

Response from By WinonaJan 30, 2026

We understand that menopause symptoms can be challenging and we apologize that you are not seeing any benefits despite starting Hormone Replacement Therapy (HRT). We want to remind you that it can take time to achieve full and lasting relief with HRT, as every person's body reacts differently. It may take up to 90 days before you may notice relief. It does take time for the hormone levels to build. To support you through this process, we offer free, continuous support with one of our Winona doctors who can work with you to find the dosage that works best for you. If you would like to discuss your treatment plan with your doctor, you can message them directly through the patient portal here: https://app.bywinona.com/message Additionally, you may reach out to our patient care team at [email protected] and we will be glad to further assist you!