By WinonaReviews of bywinona.com

Response from By WinonaMay 21, 2025

We appreciate your feedback, Sg, and regret that our response times and doctor changes may have caused inconsistency in your treatment. When a doctor and patient relationship is established, the doctor is obligated to provide ongoing care and oversight for your treatment plan as long as you are a Winona patient. However, there may be times when your assigned doctor is ill or on vacation and cannot provide care. In those cases, we'll temporarily assign you a different physician until your usual doctor is available again, so you don't experience a lapse in care :) In your case, your original Winona doctor was no longer available, so we transferred you to our CMO in the interim until we could provide a more appropriate doctor for you. This is a similar practice that is followed in brick and mortar hospitals or clinics, such as when a doctor is "on call" to cover other doctors. However, you can always send a message with any questions or concerns you may have in the interim via your Patient Portal here: https://app.bywinona.com/message A doctor will always answer you! The messages for the Follow Up are timed to coincide before your 3 month refill is processed. It can take around 3 months to see any changes, and if the HRT is taken consistently to that point, the doctor will be able to gauge if you need any changes in your medications. We see that you and your Winona doctor are communicating about this, and that your refills have been paused. We are here to support you, so please reach out anytime you have a question or concern!

Response from By WinonaMay 19, 2025

We hear you, Carrie, and we apologize for any confusion regarding your refills! It appears that your current treatment plan had refills processed at the same time you completed your Follow Up with your Winona doctor. We send the Follow Up a week prior to when your refills are due to try to prevent sending the same medication in case you need an adjustment, but yours was not completed in time. We apologize for the frustration, and we realize that was a case of bad timing. A member of our Patient Care Team has emailed you for further support and clarification!

Response from By WinonaMay 1, 2025

I'm sorry about any confusion with our onboarding process, Vee. It is outlined for each patient that, once treatment options are chosen during checkout, the doctor will review your medical intake. At that time, if it is determined you are a good fit for HRT, you will be prescribed your chosen treatment methods. Only if the patient lists questions or concerns for the doctor prior to the completion of onboarding (or immediately following when you are directed to your patient portal) will the prescribing process be halted. We aim to get the chosen medication to women as quickly as possible, as many have been suffering for years before finding Winona! Our knowledgeable Winona doctors do not prescribe your HRT based on blood work or labs, as these are not good indicators of what medication is needed. Rather, they prescribe based on your listed symptoms in the medical intake. Blood hormone levels vary greatly from day to day, even by the hour, so this is not an accurate baseline for prescribing any medications. The consultations with your doctor are through the messaging platform within your patient portal, as we are considered an asynchronous telehealth platform (no video visits or phone calls). if you wish to speak further, please feel free to email us here: [email protected] and a member of our amazing Patient Services team will be happy to help you!

Response from By WinonaApr 28, 2025

We apologize for any confusion and frustration regarding your follow up DA! Our doctors do not speak on the phone or conduct video calls due to privacy restrictions, and all communication is completed via written exchange in your patient portal. The 10-week check-in, or follow-up, is a short questionnaire that was sent to you as an email link from your Winona doctor. You simply click that link, and it will take you to your MESSAGES tab within your Patient Portal to complete it. We can confirm that you did complete the follow up and appreciate your assistance! We are here to support you, so please reach out anytime you have any concerns.

Response from By WinonaApr 28, 2025

Thank you for your feedback, Lilia! Your doctor can answer more specifically for you, as symptoms and intensity vary, but most women feel relief from treatment within the first month. Within 3 months, 80% of women feel complete relief from their symptoms. We see that you just started treatment recently and completed your follow up, so we are hopeful that you will begin to see changes soon! Your Winona doctor is happy to adjust your treatment plan as needed to get the results you are seeking. We encourage you to keep going and please know we are here to support you along the way!

Response from By WinonaApr 21, 2025

We apologize for any confusion, Pissed, regarding your request to cancel your treatment plan. Patients are not locked into any long term commitment with Winona and may cancel at any time. We see that you initially asked our Patient Services Representative to cancel your account on April 20th, and your request was immediately granted without any trouble. We are also sorry that you did not see the results that you were hoping for. You completed your Follow Up with your Winona doctor but did not allow them any chance to adjust your treatment plan. It can take time to find the right combination of medication for your body, but we respect your choice to not continue. Your account and prescriptions are again confirmed to be canceled. You will not receive anymore medication or incur further charges. We wish you the best!

Response from By WinonaApr 15, 2025

We're very sorry to hear about your experience, Mary! We understand how frustrating it can be to have a negative reaction to something that you want to help with menopause symptoms. Fortunately, most women don't experience any side effects from HRT; for those that do, they usually only occur in the initial few weeks of treatment as the body is adjusting to the increased hormone levels. Oral preparations of HRT can sometimes also cause GI symptoms. We see that you just completed your 10 week Follow Up with your Winona doctor and he will be happy to give you guidance on how to proceed with your treatment plan. We appreciate your feedback!

Response from By WinonaApr 1, 2025

Thanks so much for your feedback, Kristy. We understand your frustration with the rotating doctors, and we do try to keep patients assigned to their original doctor to provide continuity of care. However as soon as a doctor and patient relationship is established, the doctor is legally and morally obligated to provide ongoing care and oversight for your treatment plan as long as you are a Winona patient. There may be times when your assigned doctor is ill, on vacation, or cannot provide care. In those cases, we'll temporarily assign you a different physician until your usual doctor is available again, so you don't experience a lapse in care. This is standard practice for all doctors and medical establishments. Unfortunately, your first doctor was out of the office for a bit and you were temporarily assigned to a different doctor. Your original doctor returned to oversee your care, but will be leaving Winona. We apologize for the confusion of assigning you to yet a new doctor, and are confident disruptions will be at a minimum now! Be assured you can always send a message with any questions or concerns you may have in the interim via your Patient Portal here: https://app.bywinona.com/message We are also disheartened to hear that you find the nature of the 10 week check in impersonal. We are acutely aware that women are very busy and try to make the check in process as seamless and quick as possible. The doctors are not able to speak on the phone due to privacy reasons, but they are happy to answer any questions you have at any time via your private portal. There is no charge at all for any communication! We want you to be happy with your experience and are sorry that we fell short of your expectations. We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our services for our patients.