By WinonaReviews of bywinona.com

Response from By WinonaApr 14, 2026

Thank you for sharing your experience. We’re really glad to hear that you initially felt seen and supported, that’s so important, especially during a time when symptoms can feel overwhelming. We’re sorry to hear about the delay in response when you reached out, and we understand how that may have impacted your confidence in continuing care. Timely communication matters, and we appreciate you bringing that to our attention. We respect your decision to work directly with your GP and are glad you’ve found a path forward that feels right for you. Wishing you the very best as you continue your care.

Response from By WinonaApr 14, 2026

We’re very sorry, Cynthia, to hear about your experience and appreciate you taking the time to share your feedback, as we do take it seriously. It is never our intent to upset our patients, and we apologize for any miscommunication or frustration. We agree that communication via an online platform for health care needs can sometimes be hard to adjust to, especially when multiple health issues are involved and problems arise along the way. This is one reason we find our patients prefer to have a back and forth written exchange with their Winona doctor so that both parties can review and refer back to the treatment plan and suggestions as needed. A notorious menopause symptom is one of brain fog, and we try to make it easy as possible for patients to have a concrete written account of their treatment plan! We do understand that an online platform is not for everybody though. We do offer phone appointments with our Patient Services Department for general assistance, but they cannot provide medical advice. All our doctors are experts in the care of women going through the menopause transition, and they welcome collaboration with other doctors and disciplines. Your Winona doctor did agree with your surgeon to refrain from taking the HRT for a defined period of time before your surgery, and you were made aware of that. Your Winona doctor also reviewed various levels of risk and the appropriateness of when to restart your treatment plan, but she also directed you to you collaborate with your surgeon to get their opinion too, since they were the ones with more knowledge of your surgical procedure and history. It is typically standard practice, and a courtesy, that the surgical team dictates when to start or stop ANY medication before or after surgery. Your Winona doctor did give you an opinion, but was only concerned about your wellbeing when she asked you to check with your surgical team. In regards to your treatment plan, you are correct that we do not prescribe true Testosterone because it is a controlled substance. Your Winona doctor did prescribe to you what she thought would help most with your symptoms at the time you completed onboarding. We value your trust in us and are proud that we could provide an effective treatment plan for 2 years! However, the menopause transition is fraught with change and symptoms may evolve over time as you progress through the years. Your Winona doctor did suggest that you discontinue certain medications an adjust others to see if any benefit would occur. At Winona, we care deeply about the health and well-being of our patients, and we again apologize, if you did not have that experience at the end of our relationship. While we wish we could treat every woman, regardless of contraindications or health history, the reality is that your health is your most valuable asset.  We will never compromise that. We are sorry to see you go, but relationships must sometimes regretfully be severed to maintain the standard of care that we wish for our patients. We wish you the best going forward!

Response from By WinonaApr 13, 2026

We are truly sorry to hear about your experience. We understand how distressing hair loss can be, especially when you were hoping for the opposite result. Hormone health is deeply individual, and sometimes adjustments are needed to find the right balance for your body. Please reach out to your Winona doctor so they can review your concerns and help determine the best next steps for you. You can easily message your doctor directly through the patient portal here: https://app.bywinona.com/message If you need further assistance, you may also reach out to our patient care team at [email protected] We're here to support you!

Response from By WinonaApr 13, 2026

Thank you for your feedback. We’re sorry to hear about your experience and that you felt your concerns weren’t properly addressed. We would like to review this further; however, we’re unable to locate your account based on this review alone. To move forward, please contact our Patient Care team with your full name and the email associated with your account so we can investigate and respond appropriately. We appreciate you bringing this to our attention.

Response from By WinonaApr 7, 2026

We appreciate your feedback and regret that your experience has been confusing. At Winona, we’ve designed our care model to be as accessible and efficient as possible for our patients. We don’t offer phone or video calls with doctors — instead, all communication happens through our secure Patient Portal. This allows our medical team to review your concerns thoroughly and respond thoughtfully, without the time constraints or delays of scheduled appointments. In line with this, you have 24/7 access to your doctor through our secure messaging system here: https://app.bywinona.com/message We know that some providers offer video visits, and that may be a better fit for certain individuals. At Winona, we’ve found that many of our patients appreciate the flexibility and accessibility of our messaging-based model, which allows them to get care on their own schedule without needing to wait for appointments. You may also reach out to our patient care team at [email protected] if you need further assistance. We will be happy to help you!

Response from By WinonaApr 1, 2026

Thank you for sharing your experience. We’re sorry to hear that you haven’t felt much improvement and understand how frustrating that can be. Response to treatment can vary, and sometimes it takes time or a few adjustments to find what works best for your body. We’d really encourage you to reach out through your patient portal so your doctor can review your symptoms and explore possible changes to your plan. We appreciate your honest feedback and are here to support you in finding the best path forward.

Response from By WinonaApr 1, 2026

Thank you for sharing your perspective. At Winona, our doctors follow established clinical protocols that prioritize patient safety and medical necessity. We trust our doctors' expertise in determining the safest course of care based on each patient’s unique medical history. Our team is always here to help you navigate your care; you can reach out to your doctor for a more detailed discussion of your treatment plan through the patient portal here: https://app.bywinona.com/messages

Response from By WinonaMar 30, 2026

Thank you for sharing your feedback. We’re sorry to hear that this was your experience and that you’re feeling disappointed. Hormone levels can fluctuate significantly from day to day, so blood tests are not always the most accurate way to determine what your body needs. It’s also possible for labs to appear “normal” while symptoms are still very real and impactful. In line with guidance from The Menopause Society and the American College of Obstetricians and Gynecologists, HRT is often prescribed based on symptoms and medical history rather than lab values alone. The goal is to help you feel better, not just to “normalize” numbers on a test. That said, we understand how important it is to feel confident in your care plan. We’d really like the opportunity to learn more about your experience and see how we can support you. Please reach out to our Patient Care team so we can review your concerns with you.