By WinonaReviews of bywinona.com

Response from By WinonaAug 20, 2025

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with the medication wasn’t what you hoped for. We understand how frustrating it can feel when treatment doesn’t work out as expected. While we aren’t able to accept returns or issue refunds once prescriptions have been filled, please know that we are actively looking into how we can better support situations like yours. We value your perspective and will share your feedback with our team as we continue to improve.

Response from By WinonaAug 13, 2025

Thank you for sharing your feedback with us. We’re sorry to hear you haven’t noticed any changes while taking your HRT. Everyone’s body responds differently, and sometimes it can take time or adjustments to find what works best. We encourage you to reach out to your assigned doctor to discuss your experience. They can help review your plan and suggest alternatives that may better support your goals. Your experience matters to us, and we want to help you see the results you’re looking for.

Response from By WinonaAug 11, 2025

Thank you for sharing your concerns. We’re sorry to hear that the pricing and communication did not meet your expectations. We strive to be transparent and provide clear information about costs upfront. Your feedback is important and helps us improve. If you’d like to discuss this further or have any questions, please feel free to reach out. We appreciate you giving us a chance and wish you the best on your health journey.

Response from By WinonaAug 8, 2025

We're sorry to hear that you experienced these unwanted side effects. While our goal is to help every woman who is struggling with the sometimes debilitating effects of the menopause transition, we do understand that our treatments may not work for everyone. It is our hope that you are able to find the treatments that do work best for your wonderful and unique body, even if that isn't with us here at Winona. We appreciate you sharing your honest feedback!

Response from By WinonaAug 7, 2025

We are very sorry to hear that about your experience, and would not wish this for any of our patients. It is our goal at Winona to have providers that listen to our patients, offer appropriate guidance, and ensure patients are well supported. Given the symptoms you listed on your intake, your doctor made suggestions for the HRT treatment plan they thought would benefit you best. As we age, women's bodies slowly start to lose Estrogen, Progesterone, and Testosterone. For some, there could be more imbalance between those three than others -- we are all different and age uniquely! Winona's goal is to supplement these three hormones in the safest way possible, using the most current research surrounding women's hormone health, and applying that to each individual woman's needs (this is where our customization comes into play). Conventional blood work or hormone panels that may be suggested by other providers are actually not necessary (nor accurate) when prescribing HRT. Since hormones fluctuate from day to day, and even hourly, it would be nearly impossible to prescribe a long term treatment plan based on a snapshot from a single moment in time! We are so sorry if you did not feel heard with your concerns -- we hope that you are able to find the HRT treatment that matches your preferences, even if that isn't with us! We wish you the best on your journey and are here if we can assist with anything in the future.

Response from By WinonaAug 5, 2025

We're sorry to hear that you are not having a good experience, Linda! We know weight gain and weight loss are a very complicated process, and especially so during the menopause transition. Hormone imbalances can often contribute to weight gain during this stage of life and HRT can help to balance your hormones. It's worth noting that while your body adjusts to the HRT, it is not uncommon to experience bloating and water weight gain. However, it's important to note that weight gain is not directly linked to HRT. In fact, studies suggest that the use of HRT is associated with less weight gain and potential beneficial effects on muscle mass over time. We know it is frustrating, and we also wish weight gain and loss were less complicated! Our Chief Medical Officer has discussed this topic in more detail in our Medical Journal here: https://bywinona.com/journal While HRT can be helpful though, it's important to note that there is no magic pill, and you will still need to make lifestyle changes such as diet and exercise to achieve your desired results. However, many patients have had success in losing weight while taking HRT. We're also sorry that you felt the communication with your Winona doctor was impersonal, as we assure you we employ real, board-certified doctors! It can be hard to convey emotion via written exchange, but your Winona doctor is vested in your health and well-being. We see that you just completed your Follow Up, and your Winona doctor will be in touch soon!

Response from By WinonaAug 4, 2025

We appreciate your feedback, Abigail, and are sorry that you did not find relief as fast as you had hoped! The menopause transition itself is, unfortunately, associated with weight gain, with or without starting HRT. It is not uncommon to experience an increase in bloating and water weight gain in the first weeks of treatment. As your body adjusts to the influx of hormones, the water weight usually subsides. We know it can be uncomfortable, and your Winona doctor offered you temporary solutions to help with the side effects. Sometimes a change in your medication dose can also be helpful! We see that you canceled your account, but your Winona doctor is always willing to assist you find the right combination and dose of HRT to help ease your perimenopause symptoms. We are here to support you!

Response from By WinonaJul 31, 2025

Thank you for your feedback. We’re sorry to hear about the confusion with your sign-up. That’s not the experience we want for anyone. We’re currently looking into this on our end and will be reaching out to you directly to review the details and make sure everything is handled properly. Your clarity and peace of mind are important to us, and we appreciate you bringing this to our attention.