By WinonaReviews of bywinona.com

Response from By WinonaJun 30, 2026

We are truly sorry to hear about your disappointing experience with your Winona doctor's care, Nicole. We understand your concerns regarding communication and the feeling that your medical history and needs were not adequately addressed. Our primary responsibility though is to prescribe HRT that is appropriate and safe for you. You indicated a previous allergy to a component of one of our medications, and we are not able to prescribe it for you. We know this frustrating! Allergy information is taken very seriously because reactions can be unpredictable and may become severe over time. Your Winona doctor is committed to providing quality, safe, and compassionate care, even if that means it may include disappointing decisions. Your Winona doctor has left you a message in your patient portal and we encourage you to continue to work closely with her regarding your other medications. You may always message her at any time for questions or concerns here: https://app.bywinona.com/message We appreciate your trust in us!

Response from By WinonaJun 30, 2026

Thank you for your feedback, Patricia. We're sorry to hear your experience with Winona was frustrating. We want to clarify that our responses to candidates are not AI generated. While we're unable to move forward with every applicant, we genuinely appreciate the time and effort invested in applying. We wish you all the best in your job search and future opportunities!

Response from By WinonaJun 25, 2026

Thank you for taking the time to share your experience. We apologize for any frustration or confusion regarding your account and subscription. While we can see that your most recent refills were cancelled, we were unable to locate a prior cancellation request in our records. We understand your concerns and have now fully cancelled your account per your wishes. A member of our team will also be reaching out to you directly via email to answer any remaining questions and ensure your concerns are fully addressed. We appreciate the opportunity to address your concerns.

Response from By WinonaJun 24, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating that situation must have been. Our goal is always to provide supportive, individualized care and clear communication. We would appreciate the opportunity to review what happened and better understand your concerns. A member of our Patient Care team would be happy to assist you and help address any questions regarding your treatment plan and prescriptions. Thank you for bringing this to our attention.

Response from By WinonaJun 24, 2026

Thank you for sharing your detailed feedback, Nicolette. We are truly sorry to hear about your experience with us, as that is not what we aim to provide. We understand how difficult it can be to face unexpected health challenges when starting something new, especially when you are seeking relief from menopause symptoms. However, it is important to acknowledge that hormone replacement therapy is not an exact science. Because every woman’s physiology  and health history is unique, there are, unfortunately, no guarantees that a specific treatment will work, or that a woman will not experience adverse reactions. Our goal is always to provide personalized, tailored care, but this process often involves a period of adjustment.                                                                              Based on your review, our Winona doctor provided appropriate guidance throughout your interactions, ultimately prioritizing your immediate health and safety by instructing you to stop the medication and seek in-person care when your symptoms persisted. This is standard, responsible medical practice for any health care entity or provider when a treatment is not being tolerated well. We are truly sorry that this treatment did not provide the outcome you were hoping for. We can confirm that your account is canceled, and we sincerely wish you the very best in your health journey as you seek alternative care.

Response from By WinonaJun 24, 2026

Thank you for taking the time to share your experience, Finnegan.  We are deeply saddened to read your review, as it is not the experience we strive to provide for our patients. At Winona, our entire mission is built around supporting women through every stage of their hormone health. In your particular situation, we understand that navigating this journey after a cancer diagnosis is an incredibly sensitive and often stressful experience. Please know that your health and safety are our absolute top priority! Unfortunately, a personal history of cancer is a contraindication to hormone therapy, especially on an online platform.  A referral to an in person provider is the correct and appropriate action, although we know this is frustrating!  However, hearing that you felt unsupported or dismissed is deeply regrettable to us, and we apologize if that is how the communication was perceived. We assure you that we work with a dedicated team of medical professionals who are chosen not only for their expertise but for their compassionate, patient-first approach. Even our male providers are deeply committed to understanding the unique needs of the women we treat, and they are trained to be as sympathetic and attentive to your specific concerns as any other member of our team. Because your feedback was submitted anonymously, we do not have access to your account, nor do we know which provider you interacted with. Please send a message to our Patient Care Team at [email protected] to help us further understand where our process failed to provide you with the safety and care you deserve. They can also provide other resources for Non-HRT products or information that may help you find an in person provider, such as the Menopause Society: https://menopause.org/ We look forward to hearing from you!

Response from By WinonaJun 19, 2026

We are truly sorry that your experience did not meet expectations and that these prescription medications were not the right fit for you. Every individual responds uniquely to hormone replacement therapy. If you would like to discuss what you experienced with your Winona doctor, you can still message them here for advice: https://app.bywinona.com/message We sincerely regret that you experienced these side effects, and we completely understand how distressing and frustrating this can be. While side effects are rare, like with all prescription treatments, there is a potential risk of side effects such as temporary hair loss or acne. For patients who do encounter side effects, they typically occur only during the first few weeks of treatment as the body adapts to adjusted hormone levels. However, if these side effects ever become disruptive, we highly encourage patients to reach out to their Winona doctor. They can provide personalized guidance and medical suggestions to help manage your experience. They are available 24/7 through the patient portal.

Response from By WinonaJun 19, 2026

Thank you for your feedback. We take billing and subscription concerns very seriously. You are never locked into a long-term commitment with us, and patients have the option to easily cancel their subscription anytime through the account settings or by contacting our patient care team, which is available 7 days a week to assist you. Since we don’t have your account details from this review, please reach out to us directly at [email protected] so we can take a closer look. We want to ensure your subscription has been fully stopped as requested and get this resolved for you as quickly as possible.