Abby P.
Delayed Delivery
My order was picked up on Sunday. It was supposed to be delivered Monday. I was notified it was not ready on Monday and changed the delivery date to Wednesday. On Wednesday, I was notified that the order was not ready. I called customer service twice after trying to connect with an agent via SMS message. After talking to an agent, the confirmed delivery and my order was complete.
Response from bynext.coOct 6, 2026
Dear Abby, Thank you for your feedback, and we sincerely apologise for the repeated delays with your order. We understand how frustrating it is to have your delivery rescheduled twice, especially after your order was picked up on time. You should have received clear communication and a reliable delivery as promised, and we clearly fell short in this instance. We also regret that you had to call multiple times and follow up via SMS before reaching an agent. We are glad that once you spoke with our team, the delivery was confirmed and your order was completed. However, we recognise that this should not have required the level of effort on your part. We have located your account details and are reviewing what caused the delays to ensure this does not happen again. Please accept our apologies for the inconvenience, and know that we are committed to improving our communication and delivery reliability going forward. We appreciate your patience and hope to serve you better next time. ByNext Customer Support Team