bynext.coReviews of bynext.co

Response from bynext.coOct 5, 2026

Dear Elizabeth, Thank you for reaching out, and we sincerely apologise for the frustration this has caused. We completely understand your disappointment, especially as this is not the first time you have experienced an issue with our service. You are right to expect that your selected delivery window would be honoured, and any change to that window should have been communicated to you in advance with your agreement. Changing the time without notifying you is not acceptable, and we take full responsibility for the breakdown in communication. We also regret that our response time left you waiting without a clear update. We have located your account details and are looking into your order right now. A senior member of our team will be in touch with you directly to confirm the status of your delivery and address your concerns. We are committed to resolving this for you as quickly as possible. We appreciate your patience and the opportunity to make things right. ByNext Customer Support Team

Response from bynext.coOct 5, 2026

Dear Hannah Gold, Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand your frustration, especially with repeated delivery issues and the difficulty you have faced in reaching our customer service team. This is not the standard of service we aim to provide, and we take your concerns seriously. You should be able to rely on us for timely deliveries and responsive support, and we clearly fell short on both counts. We have located your account details and are actively reviewing your recent orders to understand what went wrong. A senior member of our team will be in touch with you directly to discuss your concerns and work toward a resolution. We are also flagging the app and website issues you mentioned to our technical team for review. We appreciate you bringing this to our attention and hope to have the opportunity to make things right. ByNext Customer Support Team

Response from bynext.coSep 15, 2026

Dear Alexandra, Thank you for your feedback. We are genuinely sorry to hear about your experience and apologise for the frustration this has caused. We understand your concerns regarding our pricing model and the lack of clear communication upfront. You are right to expect transparency, especially when paying premium prices, and we clearly fell short in this instance. We also regret that your interactions with our customer service team left you feeling dismissed rather than supported. This is not the level of care we aim to provide, and we take your feedback seriously. We have located your details and would like to review what happened with your specific order and charges. A senior member of our team will be in touch with you directly to discuss your concerns and work toward a fair resolution. We appreciate you bringing this to our attention and hope to have the opportunity to address the matter properly. ByNext Customer Support Team

Response from bynext.coSep 4, 2026

Dear Bethany, Thank you for bringing this to our attention, and we are truly sorry to hear about the experience with your pants. We completely understand your frustration, especially after being directed to a specific team member and not receiving a response. We take full responsibility for the lack of follow-through on our end. Your pants were taken back for review, and you should have received clear communication about the status of your garment and what to expect next. This is not the standard of care we aim for. We have located your details and are actively looking into your case. A member of our team will be in touch with you directly to discuss the matter and work toward a fair resolution as quickly as possible. We appreciate your patience and the opportunity to make things right. ByNext Customer Support Team

Response from bynext.coAug 17, 2026

Dear Higgins, Thank you for reaching out about your recent order. We completely understand your concern regarding the $150 charge and apologise for the delay in responding to your ticket. We would like to look into this for you right away. To help us investigate, could you please share your order number or the email address associated with your account? This will allow us to locate your ticket and review the charges against our standard pricing. ByNext's pricing is based on the weight of your laundry and the specific services requested. For example, our wash and fold service generally starts around $2.90 per pound, while dry cleaning is priced per item and has a $9.95 pickup and delivery fee. Once we have your order details, we can provide a full breakdown of your bill. We are committed to resolving this and will have a member of our team follow up with you shortly. ByNext Customer Support Team

Response from bynext.coAug 7, 2026

Dear Lynn, Thank you for your message. We are truly sorry to hear about this experience and completely understand your frustration. A cancelled delivery window, repeated delays with no updates, and the eventual loss of your garments is not the level of service we aim to provide. We take full responsibility for the failure in both execution and communication, and we apologise for the distress this has caused. We have located your account details and are actively reviewing what went wrong with your order. A senior member of our team will be in touch with you directly to discuss the matter personally and work toward a fair resolution. Please be assured that we are committed to making this right. We appreciate your patience and the opportunity to address your concerns. ByNext Customer Support Team

Response from bynext.coJul 24, 2026

Dear Nate, Thank you for your review, and we are truly sorry to hear about your experience. We completely understand your frustration. Losing a customer's garments is a serious matter, and we acknowledge the distress and inconvenience this has caused. You are right to expect prompt communication and a clear resolution when something like this occurs. We take full responsibility for the breakdown in service and the lack of follow-through you have described. This is not the standard we aim for, and we are deeply disappointed that we failed you. We have located your account details and are actively reviewing your case. A senior member of our team will be in touch with you directly to discuss your concerns and work toward a fair resolution. We are committed to making this right and will provide you with a clear update as soon as possible. We appreciate your patience and the opportunity to address this matter. ByNext Customer Support Team

Response from bynext.coJul 14, 2026

Dear Ismail, Thank you for your feedback. We are very sorry to hear about this experience and completely understand your frustration. A delay of three days beyond the quoted time, especially with the inability to retrieve your items sooner, is not the standard of service we aim to provide. We also recognize how concerning it must have been to feel your clothes were held without clear communication. This is not the level of reliability or transparency we expect for our customers. We have located your details and are actively looking into this. A senior member of our team will be in touch with you directly to discuss the matter personally and work toward a resolution that addresses your concerns. We appreciate your patience and the opportunity to make things right. ByNext Customer Support Team