Lash GlowReviews of bylashglow.com

Response from Lash GlowMay 11, 2025

Hey Tuğçe, Thank you for reaching out, and I’m really sorry to hear that you’ve been disappointed with your experience using our products. We completely understand how frustrating it must be—especially since you’ve had success with other DIY lash systems for years. We want to assure you that we haven’t received any previous emails from you, or we would have responded immediately. We've also checked our Spam folder and didn't find any email from you there. We’re truly sorry if your earlier message didn’t come through. To help you get the best possible results with our lashes, we’d be happy to send you our tips and a detailed video tutorial. These guides have helped many of our customers extend wear time and improve application with both our lashes and bond. Please email us directly at [email protected] so we can send those resources and assist you further. Kind regards, Lash Glow Team

Response from Lash GlowMay 4, 2025

Hey Julie, I’m so sorry to hear about the trouble you’ve had with the bond. I completely understand how frustrating that must be, especially after spending so much time trying to make it work. Lash application can sometimes be tricky at first, especially if the bond isn’t applied correctly or if the lashes haven’t been prepped properly. We’d really love to help you get the most out of your lashes. If you'd like, we can send over some tips and a video tutorial that shows step-by-step how to apply the lashes for the best, long-lasting hold. Please email us at [email protected] Also, if the glue you received was faulty, we’re more than happy to offer a replacement. Please let us know how you’d like to proceed — we’re here to make it right! Regards, Lash Glow Team

Response from Lash GlowApr 4, 2025

Hey Heidi! Thank you for sharing your feedback. We truly appreciate your support and are sorry to hear that the Volume lashes did not meet your expectations. The appearance of lashes can vary based on factors such as natural lash density, eye shape, and application technique. The images on our website, including those of our model, showcase the lashes in ideal conditions with full application. However, we understand that results may differ from person to person. We’d love to ensure you get the look you’re after! We already followed up with you via email and provided you with an alternative. Regards, Lash Glow Team

Response from Lash GlowDec 22, 2024

Bonjour Titou, Nous sommes désolés d’apprendre votre expérience. Pourriez-vous nous fournir plus de détails sur votre commande en nous contactant à l’adresse suivante : [email protected] ? Nous aimerions vous aider davantage. Récemment, nous avons remarqué que certains clients nous confondaient avec le site Lash Glow Essence (https://lashglowessence.com/). Pour clarifier, nous sommes Lash Glow (https://bylashglow.com/), une marque basée aux États-Unis, spécialisée exclusivement dans les extensions de cils DIY. Nous n’avons aucun lien avec Lash Glow Essence. De plus, nous n’avons trouvé aucun numéro de commande associé à votre nom, Titou, dans notre système. Si votre commande a été passée sur lashglowessence.com, nous vous prions de bien vouloir mettre à jour votre avis sur leur page Trustpilot : https://www.trustpilot.com/review/lashglowessence.com. En consultant leur page Trustpilot, vous constaterez que de nombreux clients expriment des préoccupations similaires aux vôtres. Merci pour votre compréhension. Si vous avez d’autres questions ou si vous avez besoin d’aide, n’hésitez pas à nous contacter. Cordialement, L’équipe Lash Glow ___________________ Hello Titou, We’re sorry to hear about your experience. Could you please share more details about your order by contacting us at [email protected]? We’d like to assist you further. Recently, we’ve noticed that some customers have mistaken us for the website Lash Glow Essence (https://lashglowessence.com/). To clarify, we are Lash Glow (https://bylashglow.com/), a US-based brand specializing exclusively in DIY eyelashes. We are not affiliated with Lash Glow Essence in any way. We also couldn’t find any order number under your name Titou in our system. If your order was placed with lashglowessence.com, we kindly ask you to update your review on their Trustpilot page: https://www.trustpilot.com/review/lashglowessence.com. When you look at their Trustpilot page, you will see many customers with similar concerns as yours. Thank you for your understanding. Should you have further questions or need assistance, don’t hesitate to reach out. Kind regards, Lash Glow Team

Response from Lash GlowDec 21, 2024

Bonjour Aurélie, Nous sommes désolés d’apprendre votre expérience. Pourriez-vous nous fournir plus de détails sur votre commande en nous contactant à [email protected] ? Nous aimerions vous aider au mieux. Récemment, nous avons remarqué que certains clients nous confondent avec le site Lash Glow Essence (https://lashglowessence.com/). Pour clarifier, nous sommes Lash Glow (https://bylashglow.com/), une marque basée aux États-Unis, spécialisée exclusivement dans les extensions de cils DIY. Nous n’avons aucun lien avec Lash Glow Essence. Nous n’avons également trouvé aucun numéro de commande associé au nom Aurélie Deschamps dans notre système. Si votre commande a été passée sur lashglowessence.com, nous vous prions de bien vouloir déplacer votre avis sur leur page Trustpilot : https://www.trustpilot.com/review/lashglowessence.com. Merci pour votre compréhension. N’hésitez pas à nous contacter si vous avez d’autres questions ou besoin d’assistance. Cordialement, L’équipe Lash Glow _________________ Hello Aurelie, We’re sorry to hear about your experience. Could you please share more details about your order by contacting us at [email protected]? We’d like to assist you further. Recently, we’ve noticed that some customers have mistaken us for the website Lash Glow Essence (https://lashglowessence.com/). To clarify, we are Lash Glow (https://bylashglow.com/), a US-based brand specializing exclusively in DIY eyelashes. We are not affiliated with Lash Glow Essence in any way. We also couldn’t find any order number under your name Aurelie Deschamps in our system. If your order was placed with lashglowessence.com, we kindly ask you to update your review on their Trustpilot page: https://www.trustpilot.com/review/lashglowessence.com. Thank you for your understanding. Should you have further questions or need assistance, don’t hesitate to reach out. Kind regards, The Lash Glow Team

Response from Lash GlowDec 1, 2024

Hello Rebecca, We’re sorry to hear about your experience and completely understand your frustration. However, we want to clarify that we are Lash Glow (https://bylashglow.com/), a US brand specializing exclusively in DIY eyelash extensions. We do not sell Sephora Favorites calendars or any similar products. We’ve had multiple French customers reach out to us about similar issues. Upon investigation, it turns out that these "Sephora calendars" are being sold by another company called Lash Glow Essence (https://lashglowessence.com/produit/favorites/). Please note that we are not affiliated with this company in any way. Next to this, order number 4553 is not in our system under your name. We kindly ask that you remove your review from our page and instead place it on Lash Glow Essence's Trustpilot account, where they will be better equipped to address your concern: https://www.trustpilot.com/review/lashglowessence.com. Thank you for your understanding, and we hope your issue gets resolved quickly. Kind regards, Lash Glow Team ____________________ Bonjour Rebecca, Nous sommes désolés d’apprendre votre expérience et comprenons parfaitement votre frustration. Cependant, nous tenons à clarifier que nous sommes Lash Glow (https://bylashglow.com/), une marque américaine spécialisée exclusivement dans les extensions de cils DIY. Nous ne vendons pas de calendriers Sephora Favorites ni de produits similaires. Nous avons reçu plusieurs messages de clients français concernant des problèmes similaires. Après enquête, il s’avère que ces « calendriers Sephora » sont vendus par une autre entreprise appelée Lash Glow Essence (https://lashglowessence.com/produit/favorites/). Veuillez noter que nous n’avons aucun lien avec cette entreprise. De plus, le numéro de commande 4553 n’apparaît pas dans notre système sous votre nom. Nous vous prions de bien vouloir retirer votre avis de notre page et de le publier à la place sur le compte Trustpilot de Lash Glow Essence, où ils seront mieux en mesure de répondre à vos préoccupations : https://www.trustpilot.com/review/lashglowessence.com. Nous vous remercions de votre compréhension et espérons que votre problème sera rapidement résolu. Cordialement, L'équipe Lash Glow

Response from Lash GlowNov 24, 2024

Hey Mehdi, Thank you for sharing your concerns. After looking at your email, we've investigated your case and found that no order under your name or the number 3117 exists in our system. Additionally, you have told us that you ordered a "Favorites Calendar". We sell DIY eyelashes and do not have any calendars in our product range. We are Lash Glow (https://bylashglow.com/), a US-based DIY eyelash brand. Unfortunately, we cannot assist with issues related to orders from other webshops. We recommend reaching out to them directly to resolve your concerns. As per the email you sent, Lash Glow Essence was placed in the cc where you have purchased this product: https://lashglowessence.com/produit/favorites/. They have responded that your order is with them. We kindly request that you remove your review to reflect this clarification, as it currently applies to (https://www.trustpilot.com/review/lashglowessence.com). Thank you for your understanding. Kind regards, Lash Glow Team ________________________ Bonjour Mehdi, Merci d’avoir partagé vos préoccupations. Après avoir examiné votre email, nous avons enquêté sur votre cas et constaté qu’aucune commande sous votre nom ou avec le numéro 3117 n’existe dans notre système. De plus, vous nous avez indiqué avoir commandé un "Calendrier Favorites". Nous vendons des extensions de cils DIY et n’avons pas de calendriers dans notre gamme de produits. Nous sommes Lash Glow (https://bylashglow.com/), une marque américaine spécialisée dans les extensions de cils DIY. Malheureusement, nous ne pouvons pas vous aider concernant des commandes passées auprès d'autres sites web. Nous vous recommandons de les contacter directement pour résoudre votre problème. Selon l’email que vous avez envoyé, Lash Glow Essence a été mis en copie, et c’est auprès d’eux que vous avez acheté ce produit : https://lashglowessence.com/produit/favorites/. Ils ont confirmé que votre commande leur appartient. Nous vous demandons aimablement de bien vouloir retirer votre avis afin qu’il reflète cette clarification, car il s’applique actuellement au site suivant : (https://www.trustpilot.com/review/lashglowessence.com). Nous vous remercions de votre compréhension. Cordialement, L’équipe Lash Glow

Response from Lash GlowNov 12, 2024

Hey Donna, Thank you for sharing your experience. I’m sorry to hear about the discomfort you’ve had with our lashes. Typically, redness or itchiness can occur if the lashes are applied too close to the waterline. For the best comfort, we recommend placing them 1-2mm above the waterline to prevent direct contact with the moisture around your eyes. Regarding your return request, we are unable to accept returns on used products, as outlined in our terms and conditions. However, we’d love to help make your experience more comfortable. Please send us an email at [email protected], and we’ll be happy to provide tips and video tutorials on proper application. Thank you for your understanding, and we’re here to support you with any further questions. Kind regards, Lash Glow Team