Lash GlowReviews of bylashglow.com

Response from Lash GlowApr 21, 2026

Hey Justyna, thank you for sharing your feedback! We’re so glad to hear you found them easy to use and loved the look. Our lashes are designed to last much longer and are waterproof with the right prep and application. We’d love to help you get the most out of your set. Please reach out to us at [email protected] so we can take a look at your application and provide some customized tips to improve your hold! Love, Lash Glow Team

Response from Lash GlowApr 21, 2026

Hey Seanna, Thank you so much for being a returning customer and for sharing your honest experience with us. We’re so glad you loved your first order, but I’m truly sorry to hear that your recent sets haven’t lived up to that same standard. Consistency is everything to us, and we want to ensure you're getting that long-lasting wear every time. Regarding the Castor Bond, I’m concerned to hear it felt uncomfortable. While the formula is designed to be gentle and nourishing, everyone’s sensitivity is unique. We would love to troubleshoot your application process with you or suggest a different bond option that may be a better fit for your eyes. We want to help you get your retention back to where it should be! Please reach out to us directly at [email protected] so we can look into your recent orders and make this right for you. Love, Lash Glow Team

Response from Lash GlowMay 20, 2025

Hey Isabel, We're truly sorry to hear that they didn’t last as long as expected. We completely understand how frustrating that can be. Typically, when lashes fall off earlier than expected, it’s often due to small details in the application process. If you're open to it, we’d love to help improve your experience by sending you a few helpful tips along with a short video tutorial. Feel free to email us at [email protected] and we’ll guide you through everything. Regarding delivery – we totally understand the frustration with the wait time. Our delivery timeframe to Europe usually takes 6–10 working days, depending on the specific location. As for the shipping cost, this applies when the order total doesn't meet our free shipping threshold. We also appreciate your suggestion about more lash styles like the wet or manga look – that’s a great idea and we’ve passed it on to our product team for future collections. Regards, Lash Glow Team

Response from Lash GlowMar 31, 2025

Hey Mica, Thank you for your feedback! Please note that our bond has a unique texture compared to traditional lash adhesives. It’s designed to remain slightly tacky even after application, which helps extend the wear time. We’re sorry to hear that you’re experiencing some difficulty with longevity. No worries—together, we’ll make sure your lash set stays on for 7+ days! Please email us at [email protected], and we’ll provide you with tips and a video tutorial to help you achieve the best results. Regards, Lash Glow Team

Response from Lash GlowFeb 10, 2025

Hey Sandra, Thank you for your valuable feedback on our Lash Bond. We understand that the applicator may feel tricky the first few times, so here's a little tip to make it easier: try curling your lashes with an eyelash curler before applying. This will help you reach the roots of your lashes more easily. If you're still finding it challenging, another option is to apply the Bond directly onto the spine of the lash clusters and then place them on your lashes. We're always here to help, so feel free to reach out to us at [email protected] if you need any further assistance!

Response from Lash GlowSep 8, 2024

Hi, Thank you so much for your feedback! We appreciate you taking the time to share your experience with our product. We’re sorry to hear that the drying time and stickiness of the glue didn’t meet your expectations. The Lash Bond is designed to remain somewhat tacky during the application process, as it never fully cures like traditional lash glue. This tackiness is crucial as it helps your lash extensions adhere securely to your natural lashes and prevents them from becoming hard and brittle, which could potentially damage your natural lashes. You can use our Lash Sealer, which is formulated to remove the tackiness and provide a smoother finish. Regards, Lash Glow Team

Response from Lash GlowAug 12, 2024

Hey Katey, Thank you for sharing your feedback, and I'm truly sorry to hear that you're having difficulty with the application. We understand how frustrating this can be. With the right application our lashes will stay on for at least one week. To assist you further, we have sent you an instructional video to your email. Here we thoroughly explain how to properly apply the lashes. Kind regards, Lash Glow Team