Lash GlowReviews of bylashglow.com

Response from Lash GlowAug 5, 2026

Hi Mette, thank you for sharing your feedback. We're sorry your experience hasn't been what we'd expect. On the shipping origin, we operate warehouses across multiple locations worldwide and always fulfil from whichever warehouse can guarantee the fastest delivery to your country. So while the package may have originated from further afield than expected, it is purely because that was the quickest route to your door. Please email us at [email protected] and we'll look into this for you right away! Love, Lash Glow Team

Response from Lash GlowAug 2, 2026

Hey Togian, thank you for sharing your feedback. Our lashes absolutely do last 7 to 10 days when applied correctly and thousands of our customers experience this consistently every single day. The reason we ask for photos and work through troubleshooting with you is not to avoid responsibility or delay a resolution. It's because early fallout is almost always caused by one very specific and fixable thing in the application process. We genuinely want every customer to have the experience that's advertised and troubleshooting is our way of making sure that happens rather than just sending you away empty handed. Regarding our return policy, unfortunately we're unable to process refunds on used beauty products. This is a standard policy across the beauty industry for hygiene reasons and applies consistently across all cases. Thank you for your understanding. Love, Lash Glow Team

Response from Lash GlowJun 29, 2026

Thanks for sharing your feedback, Chloe. We're sorry to hear about your experience. It's almost always down to a small detail in the application process rather than the product itself. As for the irritation, it is most commonly caused by the clusters or bond sitting too close to the waterline or eyelid skin rather than a reaction to the formula itself. Please get in touch with us at [email protected] and we'll do our best to make it right! Love, Lash Glow Team

Response from Lash GlowJun 26, 2026

Hey Fleur, we're really sorry to hear about your experience, this is definitely not the standard we hold ourselves to. We'd love the chance to make it right. Please reach out to us at [email protected] and we'll do our best to help! Love, Lash Glow Team

Response from Lash GlowJun 16, 2026

Hi Elisha, we're really sorry to hear about your experience and we completely understand your frustration. Our bond is genuinely very strong and when applied correctly there really is no reason the lashes should come off overnight. It's about the fact that different brands use very different formulas, application methods and cluster sizes, and what works perfectly for one brand doesn't always translate directly to another. We'd genuinely like the chance to look into this further. Please reach out to us directly at [email protected] so we can review your case and work towards a resolution for you. Love, Lash Glow Team

Response from Lash GlowMay 22, 2026

Hi Amandine, we're really sorry to hear this wasn't the experience we'd hope for you! The lashes are definitely designed to last much longer than a few hours, so something doesn't sound right with the application. Please reach out to us at [email protected] and we'd love to help troubleshoot and make sure you get the results you deserve! Love, Lash Glow Team

Response from Lash GlowApr 18, 2026

Hey Maria, We’re really sorry to hear about your experience! That’s definitely not what we want for our customers.. If the lashes only lasted a few days, it usually means something may have gone wrong during prep, application, or curing, as they’re designed to last longer. We’d be more than happy to help you troubleshoot this if you’re open to it. Our bond is formulated to be as gentle as possible and is suitable for sensitive eyes, however sensitivities can still occur and we take this very seriously. We recommend discontinuing use immediately. If you’re able to send us a photo, our team can properly assess this and support you further. We appreciate you taking the time to share your feedback, and we’d love the opportunity to assist you and make this right where we can. We have send you an email directly so we can look into both of these issues here. Love, Lash Glow Team

Response from Lash GlowFeb 17, 2026

Hey Sarah, Thank you so much for taking the time to share your experience with us, and we are truly so sorry to hear this! We completely understand your frustration . We'd love to shed a little light on what may have happened! There are a few common reasons lashes may not bond as expected. We truly believe that with the right conditions, you'll have a completely different experience, and we'd love the chance to make this right for you! Please reach out to us directly at [email protected] and our team will be happy to assist you further and work toward the best resolution possible. Thank you so much for your patience, and we really hope to turn this experience around for you! Love, Lash Glow Team