byBESPOEKReviews of bybespoek.com

They claim to have products in stock and ready to ship, say nothing, don't ship them and then tell you they will ship in three months. I've written them a letter demanding that they change their business practices and notify all of their customers of what they have done. I've filed a complaint with the CA attorney general. I truly hope they decide to do the right thing.

UPDATE: customer service gave me a refund without requiring that they receive the chair back at their warehouse. I feel like I had to fight for it and had to go through a lot of stress to get here, but they finally did the right thing. Still never shopping with them, but feeling a little better about them Also the chair did end up getting shipped, but it was shipped after I had already expressed multiple times that I wanted to cancel my order. So I had to change the delivery location so that it would stay at a FedEx store instead of risking it showing up at my door and then having to transport a 45 lb box back to FedEx. So all together not ideal. ORIGINAL REVIEW Buyers beware! This company is a total scam. They are absolutely dishonest. I totally trusted them at the beginning, and never has a company so broken my trust. TLDR- I never got my chair, it is months late, they are saying I can’t get a refund until the chair gets “back to their warehouse,” multiple evidences of dishonest workarounds to screw me over, I want a refund and they tell me they want to come to an “agreement that is adequate for both sides” 🙄 We ordered a pavilion chair in December with an estimated delivery of the first week in February. THEY CHARGED MY CARD AT THAT TIME, which NOW I know is not industry standard and might even be illegal. They never sent me a receipt, but I got a tracking link. I was never notified that our chair was delayed. When I reached out, I was provided another date to expect the chair which was over 6 weeks later than the date promised originally. I still trusted them at this time, but I started getting a bad feeling about this purchase. I started researching the company and noticed some very sketchy things. Their reviews on their website are ALL 5 star reviews, but when I tried to post a review, it didn’t show up anywhere. Also, they blamed the delay for my chair on COVID, but based on reviews, several people seemed to have received their chair with no delay before I got mine. I also feel like some of the reviews seemed exactly like reviews I had read before purchasing the chair, but the date of the reviews was later than my purchase date. I think their reviews are fake! After the second date passed, I reached out requesting a refund. They have sent information about my order to FedEx so that there is a tracking number and label, but FedEx does not have the chair. They did this so that they could tell me that I can only get a refund if they get the chair “back to their warehouse.” Total dishonest scammer move. I said no, I want a refund. We had several back and forth responses in which the customer service representative kept telling me I could get a refund when the order arrived via FedEx and I “declined the order” and then THEY confirm that it got back to their warehouse (LOL like they’d tell me!!) and that this is their policy when items are “almost at your doorstep” (when it hasn’t even been delivered to FedEx yet!!). Finally he says his supervisor would call me so we could come to an agreement which is “adequate for both sides” which I found infuriating. But of course I did not receive a call! I feel like this company has totally ruined me for any small online businesses. Now I will be looking up every unknown online retailer on the better business bureau to be sure it’s not a scam. And I am so angry at them for making me a cynic. But here I am, a hardened cynic for life now. Thanks ByBESPOEK! 🙄

Terrible experience. Zero communication. Took almost 5 months to arrive with ZERO updates. Ordered a chandelier with 4 week delivery time. Not only did I never receive a confirmation email, or any order updates, but 4 weeks go by and I have to proactively reach out to byBESPOEK asking for a status. They inform me it is delayed by 6 weeks. 6 weeks go by, zero communication or updates. I reach back out and ask for another update, am told it is delayed by 6 MORE weeks. 18 weeks go by with zero update, so I finally ask them to cancel my order and refund... they reply and coincidentally my order had shipped the day I asked them to refund and cancel?!? Odd. Also, cheaply made in China.

The most awful experience! Misrepresented product before I bought it, then gave me a run-around about returning and refund, refused to communicate, and when I finally disputed the charge on my credit card they went down the rabbit hole of shady deal proposals, phone harassment, and bullying.

Pathetic customer service! I placed an order on the Nov 28, for 2 CH25 chairs. I was told they would be delivered by Dec 11. They arrived separately 4 weeks late. The boxes were half open and smashed. Both chairs are damaged and on top of all that the chairs are different colors! Customer service has acknowledged the issue and said they can see the problems from the photos I sent, but two weeks after complaining I still can’t get a resolution. I’ve called every day since the chairs arrived and am continuously given the run around. One representative from the Company actually suggested I dye the papercord to match! Disgraceful! Don’t bother with this Company!

I ordered the wishbone chair in the color beach months ago and wanted to order another wishbone chair to match. I ordered a second wishbone chair in the color beach. When the chair arrived it was many shades lighter. I contacted customer service and sent in photos of the chair to ask for a return. The company said they had switched manufacturers and the chair dimensions and color have changed, yet the description and colors were still the same as before. I was denied a shipping label to return the chair and now I am stuck with two mismatched wishbone chairs.

I never leave reviews, but I have never had a more confusing and sketchy online purchase. THIS COMPANY IS A SCAM (although they’re really good at looking legit at first). I would NOT recommend buying anything from them. I ordered two wishbone chairs at the beginning of June and received multiple texts/emails saying my order was delayed in getting to the warehouse (before even being shipped out to me); first it was June 20, then end of June, then July 12...then suddenly I received an email saying they've shipped, but the tracking link shows them going to New York (I live in Montana). Now they're telling me they sent me the wrong tracking link, and my chairs will be here in 3 days. I also kept getting odd/unprofessional replies including "Please note, due to Holiday in our Customer Success Team, we are experience delays in getting back to our customers." This is hands down the worst online shopping experience I've ever had. I don’t trust that I’ll get good quality chairs. At this point, I don’t want the order, just want my money back, and I'm looking for where I can report them for scamming.

Waited for weeks for my new chair and ottoman to get delivered. Received multiple shipping emails and even got an apology for FedEx delaying shipment. Finally got the shipment and they only sent the metal accessories and none of the actual wood or leather components that make up the actual chair and ottoman. Now they want pictures of the empty box and refuse to issue a refund or give me any further information. Stay away from this company. UPDATE: The remainder of the chair finally arrived after sending them dozens of pictures of the empty box. Unfortunately the ottoman does not have a way of permanently attaching to the base it is supplied with. This means the ottoman often wobbles. They sent me a video meant to "fix" this issue. The video just led to the ottoman falling off of the base and scratching the wood on the ottoman. Now the ottoman is damaged. To refund the ottoman, they want it repackaged in its original packaging, and they want (surprise) more photos of the items inside the original box. They offered me a 10% discount to take down this review. This company is so awful I won't take their 10% discount. STAY AWAY.