BWSS FitReviews of bwssfit.com

BWSS's customer support is terrible. The product I ordered came damaged. They acknowledge that this happens a lot, blamed it completly on the shipping company, and said I needed to settle it with them. After that proved to be a dead end, BWSS kept passing me back and forth between two people, Kira and Sarah, who each clearly didn't even bother reading the email thread and offered absolutely no help. They gave me the run around until I just gave up. Their products aren't unique, I suggest ordering from any other company.

Your e-mail response I have to say is the only good thing you have going for you. The bad part is your original shipping ETA is beyond disappointing. I decided to spend my hard earned money with you because of your 2-4 week shipping eta versus going with a competitor. I feel like I have been strung along for week and week and month after month rather than given a realistic ETA. I am now on Week 14 of waiting and my order 9/17 that has been pending shipping since 11/23. I never write reviews for anyone, ever, but I am so upset that I am debating contacting the BBB. This is by far my worst online shopping experience ever and I am just saddened that I haven’t been able to workout for months and now I realize I won’t be able to until after Christmas. Here’s hoping I’ll get them in 2021. Disappointed customer, Jonathan

Ordered the adjustable dumbbell set. The quality is significantly lower than the Bowflex model of the same design. The dials do not turn as precisely and the build quality is not nearly as good. I wrote to the customer support channel and while they initially replied, they have since stopped responding. Not good.

Have been waiting 16+ weeks on an order that originally stated a 4 week delivery time. Understand the difficulties with shipping but am tired of being promised delivery “soon” week after week.

Very disappointed. The weights took over a month to get here. I understand covid and would have been fine but when I received them the weights are hard to switch to the different weight size and now one of the weights section will not change the weights so it’s broken. I have only had them for three weeks.

Still waiting on half of my order!!!!!

Delivery has taken an eternity and I still don’t have all of my products that I ordered. I will never shop from this place again. I’m okay with a week or two week delivery window, but 3 months?!? Unreal

Broken product mailed to house horrific customer service. Just Awful never recommending