Shawn C.
Frustrating experience
I ordered a set of adjustable dumbbells which took 9 weeks to get delivered, not all of which was their fault due to COVID issues and the equipment coming from China. One adjustable dumbbell was in pounds, and the other in kilograms. Not a huge issue but definitely inconvenient. The kilogram unit unfortunately had defective plates and it took multiple emails with them to get that resolved - which is still pending while I await new plates to get delivered. I'm hoping those don't take another 9 weeks.
Response from BWSS FitNov 18, 2020
Hey Shawn given how many moving parts on each dumbbell it can take some time to get to the bottom of what needs replacing. We're sorry things have taken longer than you anticipated but rest assured we won't stop until everything is exactly as you expected.



