Blackwater AquaticsReviews of bwaquatics.com

Its was delivered on time. Bought a pair and a single male, antua betta and it didn't label the pair, just male and female mark on the bags, other than that they did great,

Good communication overall, good quality fish it seems. Shipping prices are higher than many competitors

I ordered 6 betta coccina persephone and all six arrived healthy, however it was a full 3 weeks before they shipped. The 3 week wait wouldn't have been an issue had there been a disclaimer on the website or puchase email stating the fish were in quarantine. My second issue is despite it being winter the fish were shipped without a heat pack. They were foam insulated and brought in as soon as they arrived, but despite that when I opened up their box they were really cold. I will order from bwa again but probably not in winter

Customer service and product is amazing. However checking out on the website was a real chore for reasons me and customer service couldn't really figure out. I mean I managed to get the order in and the staff was very helpful. It was just an extra hassle I probably wouldn't have dealt with if I knew anywhere else to get these fish of this quality.

I ordered a male Betta Stiktos, and that is what I got. The email communication regarding shipping dates was not the best, but I was able to get consistent communication from Insta. The fish was shipped a day earlier than requested, but it arrived alive and in good health. Was it the perfect experience? No, but overall it was good. I really do appreciate the guy who runs their Instagram.

4 stars because one of the male bettas now has a permanent open gill cover. Most likely due to over-flaring when it arrived to me. Now, I’m not sure if that was before or during shipment. A bit disappointed. Perhaps they should’ve wrapped each individual bags with newspaper or something to prevent these fish from seeing each other.

Responsive to inquiry. Got my fish alive as planned. A little disappointed I did not get notified when shipment may occur until I contacted them. Understandable though as I am sure they are busy.

I loved my two Antuta pair Male and female. Unfortunately after a day, the female found a way and jumped out the tank by the filter and passed away so it left her companion alone. Their fish are healthy gorgeous and beautiful. Spoiled because you can tell they were fed by a spoon or such lol. Cute but I am training him.to go catch your food. Another mote, the shipping took forever. I paid for next day and got my fish 4 days later. Was very unhappy about that. While they explained what happened (which has nothing to do with me, thus is a business and customers pay for what they want and expect) I felt I should've gotten my shipping fee reimbursed or something compensated for the time wasted. Next day means next day not 4 days later. Otherwise good company based put Cali, but I won't be ordering from them anymore because of the shipping.