Kaleigh B.
Delivery Time Much Longer Than Advertised
My package was supposed to be delivered within 7-10 days. Was not even shipped until 20 days after it was ordered.
Response from BuystudentbooksFeb 28, 2025
Dear Kaleigh, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how important it is to receive your textbooks on time, and we're truly sorry that we fell short of meeting your expectations. The delay in processing and shipping your order is not the standard of service we aim to provide. We are currently reviewing our processes to ensure that this doesn't happen again in the future. Your experience will help us improve our communication and shipping timelines moving forward. We understand your frustration and regret that we couldn't meet your needs for this order. If there's anything we can do to make this right, please don't hesitate to reach out. We value your business and would appreciate the opportunity to serve you better in the future.