Buyr.comReviews of buyr.com

Response from Buyr.comNov 8, 2023

Hey Carol, We are really sorry to hear about your poor experience, we hate that. We are looking into what may have caused the bugs you reported, because we pride ourselves in being accessible. I do see that you received a response to your customer service email in under four hours, which is much faster than the industry standard. We are always trying to improve the customer experience though, and will look at what else we can do to speed up response time. If there is anything else at all we can do to be helpful, don't hesitate to respond to the email correspondence. Thanks so much, looking forward to earning your business again in the future.

Response from Buyr.comOct 9, 2023

Hey Kaysi, Thanks so much for reaching out! I really apologize for the inconvenience here. We are currently experiencing technical issues that have disrupted our inventory feed, resulting in inaccurate stock levels from our merchants as well as issues with our chat experience. We don't have any record of any order you placed, so please reach out to [email protected] asap with more information, if you did place an order. We anticipate these issues to be resolved in the next couple of weeks when we release a new version of the application — we will send you a follow up email letting you know when that happens. While this is an inconvenience to you and other impacted customers, this is direct and unintended consequence of the incredibly exciting features and customer experience we are building in the background on our mission to provide the best online shopping experience that the internet has to offer. We appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out!

Response from Buyr.comJun 26, 2023

Hey JB, I'm really sorry to hear you had a poor experience placing an order, we hate to hear that... Unfortunately, the stock levels is an error and part of the larger issue. Trust me, the fact that it still shows it as available is super frustrating for both of us, but we are working to correct the issue asap. Without getting too technical, we basically started to grow much faster than we anticipated, and an issue we knew we would have to solve (eventually) related to inventory sync became a problem much sooner. Now, that module is totally overwhelmed with inventory updates and it’s not syncing anything! What a nightmare. I really apologize for the inconvenience here, we are working our butts off to get the issue corrected and will let you know when that happens! We appreciate your patience, looking forward to helping you unlock a deal in the future :)

Response from Buyr.comMar 21, 2023

Hey Chris! We really apologize. As a startup, sometimes it's tough to keep up with demand, but we are working on it and will only get better from here. We will help you unlock a deal next time, that's why people keep coming back!

Response from Buyr.comJul 31, 2023

Hey Ernestine, I know this reply is delayed, but we wanted to close the loop and make sure we made sure your concerns were addressed. As a startup, we have experienced some significant growing pains we didn't anticipate, and have not lived up to customer expectations – we take this extremely seriously and are doing everything we can to improve. Cancelling an order is never something we want to do, but we have tried to set up the system as favorably as we can, but things (especially payments) are not always perfect. We actually don't capture any funds until a product is shipped, we simply pre-authorize a transaction (much like many gas stations will do at the pump). When an order is cancelled, that pre-authorization is removed, and the funds are available immediately, since we never actually captured them. Here is how Stripe, our payment processor, describes it: “In the case of a reversal your customer won’t see a refund credit on their statement—they’ll just see the original authorization drop off their statement entirely after a few days. There will be no payment, and no refund. It’ll appear as if the whole transaction never happened. Their bank should be able to confirm this for them.” I know this is less than ideal, and we still didn't meet expectations, but wanted to let you know we are working as hard as we can to implement changes based on feedback from our customers, and be a better company tomorrow than we are today. Creating something from scratch is never easy, but we are encouraged by th progress we have made and are hopeful we may be able to earn your business again in the future. Don't hesitate to reach out if there is ever anything we can do to be helpful!

Response from Buyr.comJul 31, 2023

Hey Adam, I know it has been a while, but we wanted to follow up here and apologize, as well as clarify a few points. First, we really apologize your order was cancelled. This is obviously a really poor experience and doesn't live up to the standards we hold ourselves to, so I'm sorry. The way our system works, we actually never charged your credit card, simply pre-authorized the transaction (much like a gas station might do). As soon as your order was cancelled, that pre-authorization was removed immediately, and the transaction should have simply disappeared. Not ideal by any means when an order is cancelled, but we hope this setup eliminates the time customers need to wait for a refund, in the rare event an order is cancelled. We appreciate your feedback about the "Guaranteed" label on the customer interface. This label is actually referring to the price of the product, and how some price points are guaranteed to be matched, where lower price points are not always guaranteed, but we try to make it so we unlock the best deals possible for our customers. We will look into revising this label, in case it's misleading. We really apologize for the inconvenience here. As a startup, there are always growing pains, but disappointing customers is by far the worst part of them. We are working hard to improve and are hopeful we can earn your business at some point in the future!

Response from Buyr.comSep 6, 2022

Hi Catherine, First, I'm sorry to hear that you've had a negative experience with us. From what we can tell, there seems to be a miscommunication occurring somewhere... Our 5-star customer service replies to every single inquiry quickly to solve our customers issues, concerns, and questions. Our representatives responded to each of your inquiries and sent you a total of 9 (NINE!) emails attempting to get a response from you so we could figure out what went wrong and offer you a solution. For whatever reason, you haven't responded or seen our attempts to assist you... The carrier provided proof of successful delivery on your order, but it's always possible it was stolen or misplaced. Still, we need you to communicate with our representatives so that we may find you a solution. If you do happen to see this reply, please check your inboxes and spam so we can make this situation right! We'll be on the lookout for your messages and look forward to making you a satisfied Buyr.com customer, yet.

Response from Buyr.comMay 20, 2022

Hey Jeffrey, so sorry to hear you had a bad experience - we hate that! After looking into session logs, we were able to determine that someone on your account did submit the price that was matched. If you think this means you account has been compromised, please reach out to customer service asap so we can help secure it. I do see that we refunded you the same day your return was received on (5/13), but PayPal has your refund listed as "pending" because you have not verified your account. I would encourage you to reach out to PayPal to figure out if there is a way for them to speed it up, because we agree that is unacceptably slow (via PayPal: "Expected Clearing Date: May 18, 2022 - May 23, 2022"). Please don't hesitate to reach out to our customer service team if there is anything else at all we can do to help - seriously we love to do it. We hope we can earn the opportunity to give you a better experience in the future!