K S.
Foundation expiring in 2 months
Sold foundation with expiration dates within 2 months and did not indicate on site or notify me. Now wants me to drive 30 miles to return to a post office for any refund. I sent pictures of the items in question with lot numbers. I'm not driving that far so you can throw it away. I emailed your team and asked even for a partial credit and they refused. +Follow up, review updated from 1 star to 3 stars after refund offered. Thank you
Response from BuyMeBeautyDec 11, 2025
Thank you for sharing this feedback. We’re very sorry for the inconvenience this caused and understand how frustrating it can be when an item doesn’t meet expectations, especially if returning it requires a long drive. The review doesn’t include enough information for us to identify the order, but we want to clarify how situations like this are handled. When a customer reports a concern about product dating, we review the related inventory batch and follow our standard return process. We request the items back so our team can document the issue and report it to the manufacturer or distributor, and then a full refund is issued. Returned products are not put back into inventory. We appreciate you bringing this to our attention and are happy to help further if you’d like to continue the conversation directly with our support team. – BuyMeBeauty Customer Care Team Follow-Up Response: Thank you for providing your order details and the additional information. We appreciate you taking the time to share the lot numbers and photos with our team. As mentioned previously, when any concerns about products are raised, we follow our standard process of reviewing the related batch and requesting the items back so we can document the issue and report it to the manufacturer or distributor. Returned items are not resold under any circumstances. We understand the return location is inconvenient, and we apologize for the added frustration. Our customer care team has your information and will reach out again to explore the best next steps to resolve this for you. – BuyMeBeauty Customer Care Team