BuyMeBeautyReviews of buymebeauty.com

Response from BuyMeBeautyOct 19, 2026

Hello Lisa, We're sorry to hear that you haven't been able to locate your order. We understand how disappointing this must be, especially during a move. While the carrier's tracking information indicates that your package was delivered, we certainly want to help you better understand what may have happened. Please contact our customer service team so we can review the delivery details with you and see how we can assist. –BuyMeBeauty Customer Care Team

Response from BuyMeBeautyOct 16, 2026

Thank you for your feedback. We’re sorry to hear that your order took longer than expected to arrive. As your order was shipped internationally, delivery times are longer due to international transit and customs clearance, as noted on our website. We understand how frustrating it can be to wait for a package and sincerely apologize for the inconvenience. The good news is that we’ve checked your tracking information, and it appears your package has now been delivered! We hope your order has arrived safely and that you’re happy with your purchase. If you have not received your package, please don't hesitate to contact our customer service team so we can assist you further. Thank you for shopping with BuyMeBeauty!

Response from BuyMeBeautyAug 24, 2026

We’re sorry our request for the promotional email made you feel dismissed. We only wanted to verify the discrepancy so we could understand what occurred and correct it. A member of our customer service team will reach out to you directly by email in hopes of resolving your concerns.

Response from BuyMeBeautyFeb 9, 2026

We take concerns like this seriously. Unfortunately, no order details were provided with this review, and we did not receive a response to our request for additional information. Without order details, we’re unable to investigate or assist further. Our customer service team remains available if you’d like to reach out directly. — BuyMeBeauty

Response from BuyMeBeautyDec 11, 2025

Thank you for bringing this to our attention. We’re very sorry to hear your eyebrow gels arrived in this condition — that isn’t the experience we want for any customer. All of our products are inspected before shipping, but occasionally a product can arrive compromised despite those checks. We appreciate you letting us know, and our team will be reaching out directly to resolve your concern. Thank you for giving us the opportunity to make this right. – BuyMeBeauty Customer Care Team

Response from BuyMeBeautyNov 12, 2025

We’re sorry for the confusion. Your order was placed on hold for verification to protect against possible unauthorized use. Since we didn’t receive a response, it was cancelled and fully refunded. Please reach out if you’d like help placing a new order. — The BuyMeBeauty Team

Response from BuyMeBeautyOct 30, 2025

We’re so sorry to hear about your experience and completely understand your disappointment — especially when it involves a favorite product that’s hard to find. While we only sell authentic, unopened items sourced directly from trusted beauty brands, some discontinued products may vary slightly in scent or packaging depending on the manufacturing batch or region of production. We’d like to make this right for you. Someone from our Customer Service Team will be reaching out to you. Your feedback helps us maintain quality and transparency for all our customers. —The BuyMeBeauty Team

Response from BuyMeBeautyOct 27, 2025

Hi Dawn, We’re really sorry to hear the applicator didn’t work. It seems our team has already been in touch, and we’ll review the product page to make sure that’s clearer moving forward. We truly appreciate you bringing this to our attention and hope you’ll give us another try. -The BuyMeBeauty Team