Cori P.
Terrible product and worse customer service.
The first time I ordered, I placed a one time order. The tracking I was sent the first time shows the product coming from China, not the USA. They claimed they sometimes use an international courier which makes no sense. I received my first package 4 weeks after ordering so it's clearly not shipped from the usa. a month later, I get an email from them stating that my order is shipped. I immediately email them and tell them to cancel it but they claimed it had already shipped. Today I called my credit card company and they told me Larineco created a virtual card using my info so that they could continue to charge me. they are launching a fraud investigation, my card has been cancelled. I have gone back and forth with the company asking them to remove my information and cancel my account with no satisfactory response. They also want me to pay to ship back the order that they sent. I asked them to send me an address and shipping label and they said that they do not pay for return shipping. Never order from this company!
Response from LarineCoMar 2, 2026
Thank you for sharing your feedback. We’re truly sorry for how frustrating this experience has been. We’d love to take a look at your account, fix any billing issues, and make this right for you. Please reach out to our team at [email protected] with your order number and email used to purchase, and we’ll take care of it as quickly as possible. We appreciate you bringing this to our attention and are reviewing this internally so we can prevent this from happening again.