Jennifer
Nightmare Cancellation of Subscription
Nightmare Cancellation of Subscription After finding no way to cancel my subscription on the website, I contacted customer service by email - the only way given to contact the company and asked for the cancellation. I received a reply that they would take care of it - but they didn't. After seeing a new shipment, I contacted them about the problem. I'm now more than 10 emails in, and the latest offered to "help" me terminate through their system, but did not include any links or other information about how to do it.
Response from LarineCoApr 9, 2026
Thank you for sharing your feedback. We’re truly sorry for how frustrating this experience has been. We do offer subscription options to support 24/7 enamel care as recommended by our clinical findings, but it’s clear that something went wrong with our checkout experience. We’d love to take a look at your account, fix any billing issues, and make this right for you. Please reach out to our team at [email protected] with your order number and email used to purchase, and we’ll take care of it as quickly as possible. We appreciate you bringing this to our attention and are reviewing this internally so we can prevent this from happening again.



