Donna
If I could do 000000 stars I would
If I could do 000000 stars I would. Most customer unfriendly website I have ever experienced. You cannot update your account address without a link and if your order is still unfilled you cannot ask them to change the address. Product is ok but their customer service sucks! Here is a statement from their own website "Can I change my shipping address? Yes — as long as your order hasn’t been fulfilled, we’re happy to help. Just email ______, and our support team will quickly update your shipping address before the package leaves our facility." 5 emails and 30 minutes later my order still says unfilled and they will not help me.
Response from LarineCoMay 21, 2026
Thank you for sharing your feedback. We do offer subscription options to support 24/7 enamel care as recommended by our clinical findings, but it’s clear that something went wrong with our checkout experience. We’d love to take a look at your account, fix any billing issues, and make this right for you. Please reach out to our team at [email protected] with your order number and email used to purchase, and we’ll take care of it as quickly as possible. We appreciate you bringing this to our attention and are reviewing this internally so we can prevent this from happening again.



