Buyhydrox5Reviews of buyhydrox5.com

Purchased the tool in spring of 2026, worked fine for approx 2-3 months, then the fully charged battery would die after several minutes of use. Recharged the battery and it would die out after only a few minutes. The advice received from hydro was buy a new battery; my advice is don't buy this product.

The product works fine most of the time until the trigger sticks then the only way to shut it off is to disconnect the battery. A total pain in the A…SS ! If this happens which in my case after 60 days you’re out of luck they won’t take back a return and replace. Bottom line don’t bother with this not worth the headache .

I purchased a hydro5x pressure washer that was found to be defective on my first use. Unfortunately it was long after the 90 warranty date. I called the company to complain and asked if I could purchase a new pressure gun. They don't even have a parts department, and there are no replacement parts available anywhere!! Here I sit with a box of great parts that I can not use without the pressure gun. It was the worst $100.00 I ever spent, and ONTEL could care less. I hope they go bankrupt!!!

The foam cannon on the hyrdox5 is a piece of junk as its lid connection lasted for one use and their so called bucket filter doesn't work! I contacted customer service and they did nothing! Beware this product and the people behind it! The product does not work as advertised! Brian Turpin

All you have to do is inform your credit card company that you've been ripped off and they will get your money back for you.

Hydrox5 is a total POS. Nowhere on site says 90 day warranty. Mine lasted 4 months and totally quit - not battery as it chrges and shows green so pretty sure it is unit. Called CS and they do "not" sell parts. DO NOT WASTE $$

Missing pieces-2 spray nozzles- from order. Customer service stated they would not send replacements. Any reputable company would have guaranteed the accuracy of their order/product. Buyer beware!

Any company like HydroX5 that won't show a review of your order and costs before getting payment info during the ordering process is a SCAM!!!! There is no review or final offer before the company states your order has been places. Then for 3 days I wrote emails to customer support to cancel the order that was advertised as $99 on TV but was charged over $283 . Support claimed couldn't find order, told to wait 24 to 48 hours to cancel, then no one would call me or reply to questions I had or verify order was cancelled. Then received the product 2 business days later. I have requested HydroX5 send me a prepaid return label for shipping, etc. but noone answers my customer support emails. Someone should be held accountable for this sham ordering process. Beware buyers. Close your browser immediately for any company that doesn't give you a chance to review your order.