Emergency Medical Products, Inc.Reviews of buyemp.com

Response from Emergency Medical Products, Inc.Jun 14, 2022

Hello Steve, While we try in every way to get these items to our customers in a timely manner, unfortunately there are those incidents that can occur when FedEx is experiencing delays. I do see that your shipment has been delayed and is at this time scheduled for delivery between 8:55am -1:30pm today. If you do not receive this order please let us know at 1-800-558-6270 and we will be more than happy to reach out to them on your behalf.

Response from Emergency Medical Products, Inc.Sep 24, 2021

Hi, William. We sincerely apologize for the delay. Thank you for giving us the opportunity to right this wrong and send you a replacement package. According to our tracking, it will be delivered today.

Response from Emergency Medical Products, Inc.Jul 23, 2021

Hi, Denise. Unfortunately, we’re often required to discontinue items based on the manufacturer no longer carrying the item, which we know can be frustrating. We apologize for the inconvenience this causes. We have completed an audit of your account and have identified the items that have discontinued and you have ordered in the last two years. In the next 24hrs you will be receiving and item list and the substitute products. If you have any questions feel free to give us a call at 800.558.6270, and we are happy to help.

Response from Emergency Medical Products, Inc.Jul 20, 2021

Hi there. We hear you, and appreciate the feedback. We apologize for the inconvenience this causes. One of our Customer Service reps will be contacting you soon to help you with discontinued items and also to setup account notes on the FedEx website. If you need help on the website at any time, give us a call at 800.558.6270, and we are happy to help.

Response from Emergency Medical Products, Inc.Jun 16, 2021

Hi, Jacob. We're sorry you received the wrong item from us. A member of our customer service team will be in touch within 48 hours to work with you and get the right item out to you. We appreciate your business.

Response from Emergency Medical Products, Inc.May 17, 2021

Hi Barbara, the gloves you ordered are posted as available for pre-order. The expected shipping date is early June. Our team will be reaching out to you in the next 24 hours to see if we can find you another option. Thank you for ordering from EMP for your medical supply needs.

Response from Emergency Medical Products, Inc.Apr 5, 2021

Hi, Kelly. We’re sorry to hear you couldn’t connect with our Customer Service team over the phone, but thank you for reaching out. One of our customer service representatives will be contacting you today to ensure you were taken care of. We hope to continue to earn your business.