Buy Caps and HatsReviews of buycapsandhats.com

Ordered a couple hats. Was charged and never recieved. Didn't receive a reply to email to company. Called bank to cancel transaction... Then after several weeks, get an email from hat company with survey for their service.. What a joke will never order from them.

I bought a Doo Rag with the US Flag stars and stripes. I costed a few dollars more because of the design. I really liked the flag design so I bought it and waited for it to get to me.To my surprise, what arrived was not what I ordered at all. It would have been nice as well as professional to at least ask whether I would accept another design. There is no phone contact, only an email address. Doesn't look like anyone is the slightest concerned after taking my money for something I never ordered. I would be shocked if I EVER hear from anyone there. For me, I learned this is a place I will never buy from again. I support our military but you are still choosing to run a business, and as such there is such thing as as being up front. It was not my fault that the order was wrong. I wanted what I ordered. Ok so it doesn't bother you if I don't buy from you anymore. You got me. But I hope someone reads this and decides to use a little more discretion before giving you one thin dime. Seriously, do not buy from this vendor. Finally heard back after 3 emails in which I asked for some kind of resolution. Only heard from them after this review. I sent 3 emails and they say just let us know and it would be resolved (my words). Still waiting........Bottom line..I sent good money, They sent the wrong item. That is my responsibility. Their responsibility is to send what I ordered. Still waiting.. I sent the emails on the email address they give on their website. It's simple... the email address they give on their website is the way to contact about the order they screwed up. I am not allowed to send the information of any email address via this review line. Again I sent the information 3 times to the email on their own website. If they did not get it then the information is incorrect on their own website where it says contact.

I order 3 skull caps and only 1 arrived. They would not or did not believe me and fixed the issue, will never recommended a company that will do this especially to us veterans. And they did not rule in your favor I already gave the one to a spouce of a marine that passed away during combat. I was told to send it back for a refund and of course I could not do that. I didn't have it anymore so I decided to close the dispute Here you go this company lies here is the statement from PayPal Case status:Closed You canceled this case

Took almost a month to get product. I've worked in production before. Sad, sad, sad! It shouldn't take that long.

I have yet to receive my hat, that's what went wrong!!! And this is the 2nd time I've told you this and still not hat. Maybe you should just refund my money and we part ways as it sure seems are unable to get the hat I paid for to me.

Recieved my hat only to see that quality control failed to do there job the brim is crooked lettering dont line up bill is crooked . Not pleased at all considering ita a vietnam vet hat and we like things squared away i wont ware it looking like that. Sloppy assembly of the hat maybe it was just a bad one but unsatisfactory for me

Did not receive my order

I've never received the product as pictured in the ad. The picture of the hat I ordered in the ad was completely different than the one I received. My order was substituted by another product. I was totally disappointed but kept the cap that was sent as I didn't wanna deal with having to mail it back and then the refund hassle. Other than that, the products I've received from this company have been correct according to my order.